You need to subscribe to Caller ID | Panasonic KX-TG5240AL manual

TG5240AL.fm Page 90 Friday, June 11, 2004 5:22 PM

Troubleshooting

Problem

Cause & Remedy

The handset does not display the caller’s phone number.

•You need to subscribe to Caller ID.

•Other telephone equipment may be interfering with your phone. Disconnect it and try again.

•Other electrical appliances connected to the same outlet may be interfering with Caller ID.

•Telephone line noise may be affecting Caller ID.

•The caller requested not to send his/her Caller ID information (p. 34).

•If a call is being transferred to you, the Caller ID information will not be displayed.

•If a (separate) Caller ID box is connected between the base unit and the telephone wall jack, disconnect the Caller ID box or plug the unit directly into the wall jack.

•Some of PBX units may not support Caller ID. Please consult with your PBX supplier.

•The calling party does not subscribe to Caller ID services.

•Your unit is connected to a telephone line with ADSL service. We recommend connecting a noise filter (contact your ADSL service provider) to the telephone line between the base unit and the telephone line jack.

The handset and/or base unit does not announce the displayed caller’s name.

•The handset and/or base unit ringer volumes are turned off. Set to high, medium, or low (p. 18, 19).

•The Talking Caller ID feature is turned off. Turn it on (p. 35).

The handset and/or base unit does not announce the displayed caller’s name properly.

•Name pronunciation may vary.

•The handset and/or base unit will announce each letter of abbreviations, such as “Co.” and “Inc.”.

•Caller ID supports names of up to 15 letters. If the caller’s name has more than 15 letters, the name will not be announced correctly.

The handset display exits the	• Do not pause for over 60 seconds while
Caller List or phone book.	searching.

The Ringer/Message Alert	• The Message Alert is turned on and new
indicator flashes slowly when	messages have been recorded. Turn the
the handset is not ringing or in	Message Alert off (p. 28) or listen to the new
use.	messages (p. 67, 68, 73).

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Panasonic KX-TG5240AL operating instructions You need to subscribe to Caller ID

Contents

Charge the battery for 6 hours before initial use GHz Expandable Cordless Answering System Accessories included For your future reference Expanding Your Phone KX-TG5240AL KX-TGA520AL Contents Contents Battery charge For Best PerformanceBase unit location/Noise Erase Button Location of ControlsBase unit Greeting Check Button p OFF Button p Location of ControlsHandset Menu Button p Handset navigator key How to use the soft keys/navigator keysHandset soft keys Base unit navigator key Displays Missed calls Displays Preparation Installation Connections Battery strength Installation Installing the Battery in the HandsetBattery Charge To replace the battery Battery information Recharge batteryInstallation Recharge How to select a function item from the menu Programmable SettingsRinger setting Programming Guidelines Handset Programmable Settings Function Menu Table Handset Talk Programmable Settings Date and Time Handset For Caller ID service users pTo confirm the date and time, repeat steps 1 and 2 above Ringer setting Programmable Settings Ringer VolumeHandset ringer volume Handset Off ? 1Tone Programmable SettingsBase unit ringer volume Base Unit Ringer Tone Initial setting Selecting the base unit ringer tone by using the Handset Low Programmable Settings Auto Talk HandsetOff LCD Contrast Handset To erase your area code Programmable Settings Storing Your Area Code HandsetTo store your area code Scroll to Set area code by pressing d Programmable Settings Line Mode Handset Dialling Mode HandsetTone To record a greeting message Preparing the Answering SystemGreeting Message Base Unit Greeting message samples To erase the greeting Preparing the Answering SystemTo review the greeting Pre-recorded greeting Press the soft key At Set 3minRecording time Scroll to Recording time by pressing Select the number of rings by pressing d Preparing the Answering System Number of Rings HandsetNumber of rings Toll saver Select the recording mode by pressing d or Preparing the Answering System Recording Mode HandsetRecording mode Message Alert Handset To have a hands-free phone conversation Using the Handset HandsetMaking Calls System capabilities Operating more than one handset, p 3334444 Low HighMaking Calls Clarity Booster To turn this feature on, press the soft keyVoice Enhancer Technology Backlit LCD display/Lighted handset keypad Press SP-PHONE Making Calls Using the Base Unit Base UnitTo adjust the speaker volume during a conversation Press SP-PHONE, then press REDIAL/PAUSE Answering Calls Auto TalkTalk into the MIC To hang up, press SP-PHONE How Caller ID information is displayed Caller ID Service0555222333 Private name display Caller ID Service Talking Caller ID Handset Base Unit Announcing caller information Talking Caller ID Handset Talking Caller ID feature Handset Caller ID ServiceTo turn on or off Talking Caller ID feature Base unit Talking Caller ID feature Handset Using the Caller List Viewing the Caller List Handset 0555456789 Using the Caller List05553334441 Calling Back from the Caller List Handset Add or erase digits to the beginning Number as desiredTo make a call to the edited number, press C or s Press the soft key C I D Or B to enter the Caller List To erase a specific callerTo erase all entries Press the soft key YES Storing Names and Numbers Handset Phone BookTom To store an emergency number If you make a mistake while entering a name or number Phone BookSelecting characters to enter names For example, to enter Tom Frank To search for a name by initialIndex table Press the soft key Select at 1=Phone book, or press Phone Book Chain Dial HandsetWhile you are on a call Press Menu Search for the desired item by pressing d or B Erase? Jane5456789 Erased To copy one phone book item to another handset Copy phone book Tom Jones Copy all itemsScroll to Copy all items by pressing d Dialling a Stored Phone Number Base Unit Speed DiallerStoring Phone Numbers Base Unit To erase a stored number Press HOLD/INTERCOM IntercomMaking Intercom Calls Press LOCATOR/INTERCOM/TRANSFER Intercom Call from BaseCall from HS2 Answering Intercom Calls When finished, press SP-PHONE or LOCATOR/INTERCOM/ Transfer Intercom Voice Paging Base UnitTo make a voice announcement to all handsets, press During a call, press LOCATOR/INTERCOM/TRANSFER Transferring a CallHandset To complete the transfer, press OFF Handset Press C, s, or HOLD/INTERCOM to answer From a Handset to another Handset When the system has two or more handsetsTransferring a Call To complete the transfer, press OFF Quick call transfer Conference Calls Call ShareTo join a conversation Call Share To turn Room Monitor on for the base unit Handset Room MonitorTo turn Room Monitor on for the handset Handset Scroll to Room monitor by pressing d or To monitor with Base Unit Room MonitorTo monitor with Handset To end monitoring, press OFF Muting Your Conversation Special FeaturesTo turn on the Call Privacy feature Call Privacy Handset Key tone Special Features Key Tone HandsetUsing Caller ID Type Scroll to Key tone by pressing d or B Selecting the recall time Handset Special Features100ms Set recall time Base unit incoming call tone Handset Special Features Incoming Call Tone Handset Base UnitHandset incoming call tone Handset Incoming call To turn the dial lock on Handset 1234On? Turn Dial lock To turn the dial lock off Handset Enter the password set when the dial lockOff? Was turned on Press the soft key Mailbox Features When someone callsUseful information Enter a 2-digit password Mailbox Features Setting the Mailbox Password for Mailbox 2To erase the password To confirm the password, repeat steps 1 to Automatic Answering Operation Setting the Unit to Answer Calls Base UnitTo turn the incoming call monitoring feature off Monitoring Incoming Calls Base Unit To play back messages When Mailbox 2 or 3 has a passwordListening to Messages Press Mailbox 2 or Mailbox Remote operation Press the soft key BOX 1 , BOX 2 , or BOXTo end remote operation, press OFF Listening to Messages Voice menu Erasing all messages in the mailbox Erasing MessagesErasing a specific message Press Erase while the base unit is not being used Press Memo When finished, press Memo or StopRecording a Memo Message After the long beep, talk clearly 20 cm away from the MIC Transferring a Call to a Mailbox Press 9 to hang up the callInterrupting remote operation Remote Operation from a Touch Tone Phone Summary of remote operation Scroll to Remote code by pressing d or Enter a 2-digit remote codeTo confirm the remote code, repeat steps 1 to Remote Operation from a Touch Tone Phone Voice Menu Shaded parts are voice prompts Direct commands Turning on the Answering SystemSkipping the greeting Belt Clip Connecting the optional headsetTo switch to the speakerphone while using the headset Optional Headset Wall Mounting Connect the AC adaptor Wall Mounting Wall Template To remove the wall mounting adaptor Direct Commands Menu item Command Selection items2-7 2-7 rings Direct Commands During programmingTo exit programming, press OFF Deregistration Cancelling Registration/Re-registrationCancelling the Handset Registration Handset Deregistered Registration Press and hold LOCATOR/INTERCOM/TRANSFER for 3 seconds Invalid Cancelling Registration/Re-registrationBusy Display message Cause & Remedy If the Following Appear on Your Display Phone book fullNo items stored Denied Dial locked Troubleshooting Problem Cause & RemedyTelephone System Troubleshooting You need to subscribe to Caller ID Problem Answering System Base unit ringer volume High Base unit ringer tone Tone General Safety Instructions Safety Instructions Installation Important InformationInstructions to customer Service difficulties Important Information Specifications TG5240AL.fm Page 99 Friday, June 11, 2004 522 PM 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Sales Department Panasonic Australia Pty. LimitedManufacturer PQQX14275YA S0504-1064