Panasonic KX-TG5240AL operating instructions Answering System, Problem

TG5240AL.fm Page 91 Friday, June 11, 2004 5:22 PM

	Troubleshooting
	Cause & Remedy
Problem
You cannot have a	• Make sure the optional headset is connected
conversation using the	properly (p. 77).
headset.	• If “SP-phone” is displayed on the handset,
	press [C] to switch to the headset.
	• Please use only the Panasonic KX-TCA88AL
	headset.

Answering System

		Problem	Cause & Remedy
The Answering System is on,			• The recording time is set to “Greeting only”.
but incoming messages are			Select “1 minute”, “2 minutes” or “3 minutes”
not recorded.			(p. 26).
			• Memory is full. Erase unnecessary messages
			(p. 70).
“		” flashes and the	• Memory is full. Erase unnecessary messages
	FULL
	ANSWER	ON indicator flashes	(p. 70).
rapidly. No new messages are
recorded.

Telephone System

You cannot access a mailbox from the base unit or the handset.

•If more than one other user is using the handset and/or base unit, you may not be able to access the mailbox. Try again later.

•If another user is listening to messages or the Answering System is handling a call, you cannot access the mailbox. Try again later.

Answering

You cannot access a mailbox	• Make sure you entered the correct remote
from a touch tone phone.		code (p. 74).
	• If “Enter Mailbox password” is heard, Mailbox 2
		or 3 has a password which must be entered
		(p. 65).
	• The Answering System may not respond if the
		tones are too short to activate the unit. Press
		each button firmly.
	• The Answering System is off. Turn it on
		(p. 76).
When you play back	• The date and time may be set incorrectly. Set
messages or turn on the		the date and time again (p. 17).
Answering System, the base
unit and handset announce the
wrong day and time.

System Useful Information

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