![](/images/new-backgrounds/1108491/108491203x1.webp)
Line one lists the printer model number (M9855) and line two gives the version of software in the printer.
P r i n t i n g a Te s t L a b e l
1.From the Diagnostics Menu, press l or r until you see
| DIAGNOSTICS |
|
l | User Diag | r |
2.Press Enter/Pause and r until you see
USER DIAG
lTest Label
3.Press Enter/Pause. The following test labels print.
The first label shows the printer’s configuration by packet
Technical Support diagnose the problem. Refer to the optional Packet Reference Manual for more information about the test label.
You can also print a test label by pressing l and r at the same time. Hold for one second and release. If test labels do not print, call Technical Support.