Pitney Bowes SV61983 manual Troubleshooting, Getting Help, Error Messages

10 • Troubleshooting

Getting Help

There may be times when you need help to solve a problem, or you may want more information about how your mailing system works. Pitney Bowes provides several information resources. See page v for our web and phone support information.

Before you contact us, please read the troubleshooting information in this chapter. In many cases, it can help you resolve the problem. Also, you can often restore normal operation by just turning Off and On your system.

If you need to call, please have the following information at hand:

•Model Identification: See Pitney Bowes Contact List at the start of this guide.

•Serial number: See the back of the system.

•Nature of problem: What happens and when does it happen? Did the machine display an error message?

•The steps you've already taken to solve the problem and the results.

Error Messages

From time-to-time your system may display an alert or error mes- sage. An alert tells you that something needs attention; an error mes- sage usually tells you about a condition you can fix. In rare instances you may have to call for service or assistance (see page v).

Message	Description	Action
Account	Refill amount exceeds	Perform refill procedures
Balance Low	funds available or credit	for smaller amount, make
	limit.	an advance payment,
		or call Pitney Bowes for
		credit (see Pitney Bowes
		Contact List at the start
		of this guide).
Cannot Reach	Trouble getting a connec-	Try connecting again in
Data	tion to the Pitney Bowes	a few minutes. Try the
Center	Data Center.	steps on page 10-4.
		continued->

SV61983 Rev. G 10-1