Pitney Bowes SV61983 10 Troubleshooting

10-1
SV61983 Rev. G
continued->
Message Description Action
Account
Balance Low Refill amount exceeds funds available or credit
limit.
Perform refill procedures
for smaller amount, make
an advance payment,
or call Pitney Bowes for
credit (see Pitney Bowes
Contact List at the start
of this guide).
Cannot Reach
Data
Center
Trouble getting a connec-
tion to the Pitney Bowes
Data Center.
Try connecting again in
a few minutes. Try the
steps on page 10-4.
Error Messages
From time-to-time your system may display an alert or error mes-
sage. An alert tells you that something needs at ten tion; an error mes-
sage usually tells you about a con di tion you can fix. In rare instances
you may have to call for service or assistance (see page v).
Getting Help
There may be times when you need help to solve a prob lem, or you
may want more in for ma tion about how your mail ing system works.
Pitney Bowes pro vides sev er al in for ma tion resources. See page v for
our web and phone support information.
Before you contact us, please read the troubleshooting information
in this chap ter. In many cases, it can help you resolve the prob lem.
Also, you can often restore normal operation by just turning Off and
On your system.
If you need to call, please have the following in for ma tion at hand:
• Model Identification: See Pitney Bowes Contact List at the start
of this guide.
• Serial number: See the back of the system.
• Nature of problem: What happens and when does it happen? Did
the machine display an error mes sage?
• The steps you've already taken to solve the problem and the
results.
10 • Troubleshooting