Pitney Bowes SV61983 Troubleshooting

A-17

Appendix A • PC Meter Connect™Desktop App.

SV61983 Rev. G

Troubleshooting

IMPORTANT:

• When using PC Meter Connect™, disconnect the analog line to

your mailing machine.

• If you want to use the analog phone line method of connecting

to the Data Center, unplug the USB cable from the back of the

machine, then connect the analog phone line.

• If you have virus checking/firewall software installed on your

PC (e.g., Norton, McAfee, etc.), please check your settings to

ensure that FTP downloads are allowed. If FTP downloads are

restricted, this will interfere with your machine downloading in-

formation from the Pitney Bowes Data Center when using PC

Meter Connect™. If necessary, contact your network/IT adminis-

trator to confirm the proper settings.

• If you install PC Meter Connect™ on a PC with other Pitney

Bowes applications, you will need to exit PC Meter Connect™

before you can use the other Pitney Bowes applications. Sim-

ply right-click on the PC Meter Connect™ icon in the system

tray and select Exit to exit PC Meter Connect™. To restart PC

Meter Connect™, just double-click on the PC Meter Connect™

desktop icon.

Contents

Main Page Declaration of Conformity According to FCC Rules Part 2 , Paragraph 2.1077 Servicing FCC Part 68 Compliance of the Modem Industry Canada Page Pitney Bowes Contact List Machine Identification Resources Page Table of Contents 1 Introduction 2 Getting to Know Your System 3 Running Mail 4 Printing Options 5 Adding Postage/Connecting to Data Center 6 System Settings 7 Standard Accounting (Optional) 8 Reports 9 Ink Installation and Maintenance 10 Troubleshooting 11 Supplies and Options Page 1 Introduction What's in this Guide About the Pitney Bowes Small Office Series About Your Machine Sections of the Meter Stamp What is IntelliLink? Postal Requirements i Other Sources of Information About PC Meter Connect Desktop Application Specifications Equipment Page Important Safety Notes Important Safety Notes (cont'd) Important Telephone Safety Instructions Parts of the Machine 2 Getting to Know Your System Page Page Page Home Screen 3 Running Mail Checking the Funds (Postage) in Your Machine Determining the Amount of Postage to Use Optional Add-On USPS Services Keying In the Postage Directly i Using the Optional Scale with Optional Internal Rating i Entering Weight Manually with Optional Internal Rating i Weight Hold Mode Viewing (Checking) the Batch Count Printing the Batch Count Clearing the Batch Count Printing Options Sections of the Meter Stamp 4 Printing Options Manually Changing Printed Date for the Meter Stamp Auto-Advance of Printed Date for the Meter Stamp Printing a $0.00 Meter Stamp Manually Changing Printed Date for the Meter Stamp Turning On or Off Date Printing for the Meter Stamp Manually Changing Printed Date for the Meter Stamp Adding/Removing an Envelope Ad to the Meter Stamp Adding/Removing an Envelope Ad to the Meter Stamp Page Adding/Removing Postal Inscription to the Meter Stamp Printing the Date and Time Only (no meter stamp) Printing Envelope Ad Only (no meter stamp) Page 5 Adding Postage/ Connecting to Data Center Postage and Your Machine Establishing Communications Between Your Machine and the Pitney Bowes Data Center i Downloads from the Data Center to Your Machine Downloads from the Data Center to Your Machine (cont'd) i Downloads from the Data Center to Your Machine (cont'd) i Using PC Meter ConnectDesktop Application to Establish Communications (Preferred Method) i Using an Analog Phone Line to Establish Communications (Alternate Method) Printing a Funds (Postage) Report Checking the Funds (Postage) in Your Machine Checking Your Account Balance in the Postage By Phone System i Adding Postage to Your Machine Adding Postage to Your Machine Performing USPS Meter Inspection Downloading Files or Updating System Page System Settings 6 System Settings Setting Contrast of LCD Display Setting System Time i What is a Preset? Why Should I Use a Preset? Why Should I Always Include a USPS Class in my Preset? Turning the Preset Feature On or Off Viewing the Preset Storing New Values for (Changing) the Preset i Storing New Values for (Changing) the Preset Recalling the Preset to Use for Mailing Setting/Disabling the Lock Code i Setting Sleep Mode Activation Time i Activating Sleep Mode Manually i View Metric Weight Settings for the Optional Scale Activating/Disabling Weight Hold Mode Settings for the Optional Scale Setting the High Value Warning i Setting the Low Funds Warning Selecting Tone/Pulse for Dialing Out to Data Center via Analog Line Entering the Prefix for Dialing Out to Data Center via Analog Line Using Intra BMC ZIP Code Groups i Creating/Maintaining Intra-BMC ZIP Groups i Using Intra BMC ZIP Code Groups 7 Standard Accounting (Option) Overview of Accounting Creating an Account Turning Accounting Feature ON or OFF i Editing Account Name and Password i Selecting an Account to Track Postage i Viewing Account Totals Printing an Accounting Report i Printing an Accounting Report Clearing All or Some of the Accounts i Deleting an Account i Reports Overview i Funds Report 8 Reports Page Refill Summary Report (cont'd) At Mailing Machine (Printed) Software (System) Version Report View Software (System) Versions (on Machine Display Only) Page 9 Ink Installation and Maintenance Messages Indicating Ink Cartridge Replacement i Printing a $0.00 Meter Stamp Replacing the Ink Cartridge Replacing the Ink Cartridge (cont'd) Printing Test Pattern Replacing the Print Head Cleaning Printer Nozzles Replacing the Ink Tray 10 Troubleshooting Error Messages Getting Help Error Messages Display Difficult to Read Printing is Incomplete, Streaked, or Poor Quality Blank Display Problems Connecting to Data Center via Analog Line Problems Connecting to Data Center via PC Meter Connect Desktop Application Refer to the Troubleshooting section in Appendix A - PC Meter Con- nect Desktop Application. Accidentally Printing the Wrong Postage i Page Options 11 Supplies and Options Supplies and Accessories 11 Supplies and Options Options Appendix A PC Meter ConnectDesktop Application About PC Meter Connect Desktop Application Installation Requirements Installation Access/Launching the Application i Access/Launching the Application Page PC Connect Desktop Application Main Window Features Accessible from the System Tray Icon Postage Supplies Updates Support My Meter Page Page Page Page Page Troubleshooting Displaying PC Meter Connect Icon on System Tray Page You can access www.pb.com using Internet Explorer but PC Meter Connect cannot detect the Internet. Page Page Appendix B Passwords and Meter Functions i Appendix B Passwords and Meter Functions Appendix C How to Enter Text When is Text Entry Used? How is Text Entry Done? Account Names Appendix C How to Enter Text Special Characters Appendix D Glossary Appendix D Glossary Index A B C D E F G H I L M N O P Page R S T U V W