Symptom Solution | Pitney Bowes SV61983 specs

Problems Connecting to Data Center via Analog Line

Symptom	Solution
Improper phone	• Make sure you've connected your mailing system
line or phone line	to a dedicated analog phone line (the same type
not connected to	you connect your home phone to). If you are
machine	using a DSL line, you should use a DSL filter ob-
	tained from your DSL provider.
	• Verify that the phone line has a dial tone.
	• Make sure the phone line connectors are firmly
	seated in their receptacles.
	• Try using the alternate method of communicating
	to the Data Center via the Internet (see Chapter 6,
	Adding Postage/Connecting to the Data Center).
Incorrect setup of	Go to the Chapter 6, System Settings, and check
system options	the following:
	• Does your phone system require you to dial a
	prefix number to get an outside phone line? Make
	sure to include this in the setup if needed.
	• Is the dial method correct? You have to tell the
	machine if your phone uses a pulse or tone for
	dialing.

Problems Connecting to Data Center via PC Meter Connect Desktop Application

Refer to the Troubleshooting section in Appendix A - PC Meter Con- nect Desktop Application.

10-4	SV61983 Rev. G