10-5
10 • Troubleshooting
SV61983 Rev. G
Accidentally Printing the Wrong Postage
Once you have printed a meter stamp, the postage funds have been
“used up” by the machine, even if the printing is illegible. That’s why
it is so important to make sure the correct value is shown on the ma-
chine before inserting the mail piece or tape strip, and that you do
not let the ink level get too low. We recommend you always keep a
spare ink cartridge on hand just for this reason.
If you would like a refund, you can go in person to the Post Office
where you meter is registered (i.e., the ZIP Code of your meter
stamp) within 60 days of the meter stamp date. You will need to bring
the specific meter stamps as proof for your claim (they must be leg-
ible) and complete form 3533 “Application and Voucher for Refund of
Postage, Fees, and Services”.
i NOTE: If your application for refund is accepted, the USPS® will
refund 90% of the original meter stamp amount.
IMPORTANT: To help prevent you from ac ci den tal ly print ing a post-
age val ue that's more than you need, you can have your mailing
system warn you when you manually key in a post age val ue that
is higher than the values you typically use. This setting is known
as the high value warning (see Chapter 6 - System Settings to
set this option). The high warning value feature is effective when
you manually key in the postage value, but does not function if the
internal rating feature is used.