Troubleshooting
Problem | Cause | Action |
The oven does not | • If the door is often | • Do not frequently open |
cook properly. | opened during cooking. | the door unless you |
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| are cooking things that |
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| need to be turned. If you |
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| frequently open the door, |
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| the interior temperature |
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| will be lower and this |
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| may affect the results of |
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| your cooking. |
Steam cleaning does | • This is because the | • Cool the oven and then |
not work. | temperature is too high. | use. |
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Dual cook mode does | • If the divider is not | • Insert the divider |
not work. | properly assembled. | correctly and use. |
Single cook mode | • If the divider is inserted | • Take out the divider and |
does not work. | in the oven. | use. |
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Troubleshooting
38 English
Information codes
If the oven fails to operate, you may see an information code on the display. Check the table below and try the suggestions.
Code | Meaning | Action | |
Door lock malfunctions. |
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Sensor malfunctions. | Turn off the oven and then restart. | ||
If the problem continues, turn off | |||
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| all power for 30 seconds or more | ||
Only occurs during EEPROM Read/ | and then reconnect. If the problem | ||
Write. | is not fixed, please contact a | ||
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| If there is no communication | service centre. | |
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between the main PCB and sub |
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| PCB. |
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| Turn off the oven and then restart. | |
| Occurs when a communication | If the problem continues, turn off | |
| all power for 30 seconds or more | ||
problem is maintained between the | |||
and then reconnect. If the problem | |||
| Touch IC | ||
| is not fixed, please contact a | ||
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| service centre. | |
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| Clean the buttons and make sure | |
| Button problem | there is no water on/around them. | |
Occurs when a button is pressed | Turn off the oven and try again. If | ||
| and held for a period of time. | the problem continues, contact a | |
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| local Samsung service centre. | |
| Safety shutoff |
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| Oven has continued operating at |
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| a set temperature for an extended | This is not system failure. Turn off | |
time. | the oven and remove food. Then, | ||
| • Under 105 °C - 16 hours | try again normally. | |
| • From 105 °C to 240 °C - 8 hours |
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| • From 245 °C to Max - 4 hours |
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