Sierra Wireless 555 manual Problem Causes Suggestions

					Chapter 9: Troubleshooting Tips
Table 9-1: Problem Causes			and Suggestions
	Problem	Possible Causes			Suggestions
	When attempting a	a. You have an account		a. Determine whether the problem is
	dial-up data	problem or the network is			due to an AirCard / Dial-Up Manager
	connection, Watcher	overloaded with calls.			setup issue or an account / network
	displays the	b. The phone number is incor-			issue by making a call to a local	Installationand Use Notebookon PCs
	message, “There is
					number. If you are able to complete
	no answer” in the	rectly set up in the Dial-Up
					this call, the problem is likely in the
	LCD area of the	Manager.
					is set up properly in the Dial-Up
	Watcher window.
					way that the connection is set up.
					Otherwise, contact your service
					provider.
				b.	Verify that the number you want to dial
					Manager. See page 71 for instruc-
					tions on using the Dial-Up Manager.
					Verify that the phone number is
					entered correctly, and that the Use 1
					and Use Area Code check boxes are
					appropriately set. If the area code is
					required, ensure it is entered correctly.
	When attempting to	Watcher interfaces with a		Choose a different name for your
	add a connection to	Windows component called Dial-		connection. To see what connections have
	the Dial-Up	Up Networking so that when you		been created in Dial-Up Networking:
	Manager, Watcher	create a connection in Watcher,		1.	Double click My Computer on your
	displays the	the connection is concurrently
					desktop.
	message, “You	created in Dial-Up Networking. All
				2.	Double click the Dial-Up Networking
	already have a	connections in Dial-Up
	connection with	Networking must have a unique			icon (Windows 95/98) or
	the name …. Please	name regardless of whether the
	choose a different	connection was created directly in			Click the Dial-Up Networking link
	name.”	Dial-Up Networking or through			(Windows Me) or
		another application such as
		Watcher. The message, “You			Click the Network and Dial-Up
		already have a connection with
					Connections link (Windows 2000) or
		the name …” indicates that the
		name has already been assigned			Click My Network Places > View
		to a connection in Watcher or
		Dial-Up Networking.			network connections (Windows XP).
				All connection names are displayed in this
				window. Note that you can create a
				connection with the same phone number
				and other variables as an existing
				connection, provided you give it a different
				name.
	When you have an	Under some operating systems, if		a.	Eject the AirCard 300 from your
	AirCard 300 and	both AirCards are inserted, then			computer before you use the AirCard
	AirCard 555 in your	the path that the IP (Internet			555.
	computer, the data	Protocol) traffic will take is not
	connection seems	predictable. If the data gets routed
	quite slow.	through the AirCard 300, you will
		experience slower data transfer
		rates.

Rev 3.3 May.02 101