Sierra Wireless 555 manual Troubleshooting Tips, Problem Causes, Suggestions

9: Troubleshooting Tips

• Problem Causes and
Solutions	This section provides assistance in dealing with any problems
• Reinstalling the
	you may experience with the AirCard 555 wireless network
AirCard Driver	card.
• Resolving Resource
Conflicts	Problem Causes and
	Suggestions
	When properly installed, the AirCard 555 wireless network
	card is a highly reliable product. Most problems are caused by
	one of these issues:
	• The wrong driver has been installed.
	• System resources required by the AirCard are in use by
	other devices.
	• Network coverage is not available (either because you are
	outside the coverage area, or because of an account or
	network problem).
	This section describes how to diagnose and solve these and
	other problems. If, after reading this section, you are unable to
	resolve a problem, contact Verizon Wireless technical support
	at 1-800-922-0204.

Table 9-1: Problem Causes and Suggestions

Problem		Possible Causes		Suggestions
Watcher displays this	a.	The AirCard is not completely	a.	Eject and reinsert the AirCard.
message in the LCD		inserted into the PC Card	b.	See the section “Reinstalling the
area of the Watcher		slot.
				AirCard Driver” in this chapter.
window, “Searching	b.	The wrong driver is installed
for AirCard 555			c.	See the section “Resolving Resource
modem….”	c.	for the AirCard.		Conflicts” in this chapter.
		There is a resource conflict.
The Watcher splash	a.	If you are unable to resolve	a.	See the section “Resolving Resource
screen is frozen.		this problem by restarting		Conflicts” in this chapter.
		your PC, you may have a
		resouce conflict.

Installation and Use on Notebook PCs

Rev 3.3 May.02 99