Sierra Wireless 555 manual Problem Causes Suggestions

15: Troubleshooting Tips

• Problem Causes and
Suggestions	This section provides assistance in dealing with any problems
• Uninstalling the
	you may experience with the AirCard 555 wireless network
AirCard software	card on Handheld and Pocket PCs.
	Problem Causes and
	Suggestions

When properly installed, the AirCard 555 wireless network card is a highly reliable product. Most problems are caused by one of these issues:

•The wrong driver has been installed.

•Network coverage is not available (either because you are outside the coverage area, or because of an account or network problem).

This section describes how to diagnose and solve these and other problems. If, after reading this section, you are unable to resolve a problem, contact Verizon Wireless technical support at 1-800-922-0204.

Table 15-1: Problem Causes and Suggestions

Problem	Possible Causes	Suggestions
You have installed	There was a failure in the host	Uninstall the software and start the
the software to the	installation process or ActiveSync	installation process again. See the section,
host and connected	has failed to detect that there is	“Uninstalling the AirCard Software” for
the Handheld/Pocket	software to download.	instructions.
PC to the host.
ActiveSync launches
but does NOT
prompt that there is
software to
download so you are
unable to complete
the installation
process.
When tapping the	a. KeyGuard is on.	a. Turn KeyGuard off. See page 156.
dial pad buttons,
nothing happens.

Installation and Use on Handheld/Pocket PCs

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