Sierra Wireless 555 manual Rev 3.3 May.02 113

Chapter 9: Troubleshooting Tips

Windows XP

To resolve a resource conflict in Windows XP:

•Disable a device (internal modem, infrared device, or network card)

•Uninstall and reinstall the AirCard driver

Disabling an Internal Modem, Infrared Device, or Network Card

1.Close all Windows programs and open the Control Panel by selecting Start > Settings > Contol Panel.

2.Double click the System icon.

3.Click the Hardware tab.

4.Click the Device Manager button.

5.Locate the device that you want to disable:

·If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left.

·If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its left.

·If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left.

6.Right click the device you want to disable, choose Disable from the pop up menu that appears and click OK.

Uninstalling and Reinstalling the AirCard Driver

1.If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower left corner of the screen to exit the menu.

2.If the AirCard is not already inserted into a PC Card slot, insert it.

3.In the Control Panel Device Manager window, expand the Multifunction Adapters tree by clicking the “+” sign to its left.

4.Right click the Sierra Wireless AirCard 555 PC Card Parent..

5.Click Uninstall from the pop up menu and click OK.

6.Eject and reinsert the AirCard to launch the Found New Hardware Wizard.

7.Select Install from a list or specific location (Advanced) and click Next.

8.Select the Search for the best driver in these locations radio button, and the Include this location in the search check box, then enter d:\Drivers\WinXP where d is the drive letter of your CD-ROM drive. Click Next to proceed to the next window.

Installation and Use on Notebook PCs

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