TROUBLESHOOTING

Table B-1 Troubleshooting Chart (Continued)

Symptom

Action

 

 

Cannot connect using

• If you cannot connect using SSH, you may have exceeded

Secure Shell

the maximum number of concurrent Telnet/SSH sessions

 

permitted. Try connecting again at a later time.

 

• Be sure the control parameters for the SSH server are

 

properly configured on the switch, and that the SSH client

 

software is properly configured on the management station.

 

• Be sure you have generated a public key on the switch, and

 

exported this key to the SSH client.

 

• Be sure you have set up an account on the switch for each

 

SSH user, including user name, authentication level, and

 

password.

 

• Be sure you have imported the client’s public key to the

 

switch (if public key authentication is used).

 

 

Cannot access

• Be sure you have set the terminal emulator program to

the on-board

VT100 compatible, 8 data bits, 1 stop bit, no parity, and

configuration

9600 bps).

program via a serial

• Check that the null-modem serial cable conforms to the

port connection

pin-out connections provided in the Installation Guide.

 

 

 

Forgot or lost the

• Contact SMC Technical Support for help.

password

 

 

 

B-2

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SMC Networks SMC6224M manual Table B-1 Troubleshooting Chart Symptom Action