Chapter 9

Troubleshooting

Problem solving process ...................................................................

9-1

Preliminary checklist ..........................................................................

9-1

Analyzing the problem ........................................................................

9-2

Hardware and system checklist ........................................................

9-3

System start-up ..................................................................................

9-3

Self test ..............................................................................................

9-4

Power .................................................................................................

9-4

Battery ...............................................................................................

9-6

Password ...........................................................................................

9-7

Keyboard ............................................................................................

9-7

LCDpanel ........................................................................................

9-10

Hard disk drive ..................................................................................

9-11

DVD-ROMdrive ................................................................................

9-12

CD-RW/DVD-ROMdrive ...................................................................

9-13

DVD-R/-RWdrive ..............................................................................

9-14

DVD Multi drive .................................................................................

9-16

DVD±RW drive (DVD Dual drive) .......................................................

9-18

Diskette drive ....................................................................................

9-19

PC card ............................................................................................

9-20

SD card ............................................................................................

9-20

Pointingdevice .................................................................................

9-21

USB .................................................................................................

9-23

Memory expansion ...........................................................................

9-24

Sound System .................................................................................

9-24

Monitor .............................................................................................

9-25

Modem .............................................................................................

9-25

Standby/Hibernation .........................................................................

9-27

LAN ..................................................................................................

9-27

Wireless LAN ...................................................................................

9-27

i.LINK(IEEE1394) ............................................................................

9-28

Real Time Clock ...............................................................................

9-28

Printer ..............................................................................................

9-29

TOSHIBAsupport .............................................................................

9-30

Before you call .................................................................................

9-30

Where to write ..................................................................................

9-30

ROUBLESHOOTINGT