TROUBLESHOOTING

User's Manual

DVD±RW drive (DVD Dual drive)

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access

Make sure the drive's drawer is securely closed.

a CD/DVD in the drive

Press gently until it clicks into place.

 

 

 

Open the drawer and make sure the CD/DVD is

 

properly seated. It should lie flat with the label

 

facingup.

 

 

 

A foreign object in the drawer could block laser

 

light from reading the CD/DVD. Make sure there

 

is no obstruction. Remove any foreign object.

 

 

 

Check whether the CD/DVD is dirty. If it is, wipe

 

it with a clean cloth dipped in water or a neutral

 

cleaner. See the Media care section in Chapter 4

 

for details on cleaning.

 

 

Some CD run

The software or hardware configuration may be

correctly, but

causing a problem. Make sure the hardware

others do not

configuration matches your software's needs.

 

Check the CD/DVD's documentation.

 

 

 

Check the type of CD/DVD you are using. The

 

drive supports:

 

DVD-ROM: DVD-ROM,DVD-Video,DVD-R,

 

DVD-RW, DVD+R, DVD+RW

 

CD-ROM: CD-DA, CD-Text, Photo CD (single/

 

multi-session), CD-ROM Mode 1,

 

Mode 2, CD-ROM XA Mode 2

 

(Form1,Form2),EnhancedCD(CD-

 

EXTRA),CD-G(AudioCDonly),

 

Addressing Method 2

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