Templates List Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209

New Template Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Addresses Popup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Edit Template Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Template Groups Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Template Groups Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

New Template Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

13 MAINTAINING THE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Maintenance Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219 Backing up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219 Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220 Deleting Files Stored on the Controller . . . . . . . . . . . . . . . . . . . . . . .221

14 TROUBLESHOOTING OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Network Connectivity Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225 Cannot Discover Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229 Cannot PING GL-1020 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231 Cannot Print from Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233 Job Not Listed in Current Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

15 TROUBLESHOOTING HARDWARE ERRORS . . . . . . . . . . . . . . . . . . 237

Common Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Startup Page Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Device Name Does Not Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Print Jobs Not Output From Copier . . . . . . . . . . . . . . . . . . . . . . . . . .241

Device Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Copier Maintenance Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

TopAccess Logged Error Messages . . . . . . . . . . . . . . . . . . . . . . . . .245

Scan-Related Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253

Corrupt Controller Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253

Controller Operating System Corrupt. . . . . . . . . . . . . . . . . . . . . . . . .253

OS Update Does Not Boot Off CD . . . . . . . . . . . . . . . . . . . . . . . . . . .253

Incompatible OS Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254

Indeterminate, Unexpected Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . .254

16 TROUBLESHOOTING NETWORK ERRORS. . . . . . . . . . . . . . . . . . . 255

Cannot See GL-1020 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Cannot Print To GL-1020 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258

Unknown GL-1020 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .259

17 TROUBLESHOOTING CLIENT ERRORS . . . . . . . . . . . . . . . . . . . . . 261

General Software Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262 Software General Protection Fault . . . . . . . . . . . . . . . . . . . . . . . . . . .262

GL-1020 Administrator’s Guide

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Toshiba GL-1020 manual Maintaining the System, Troubleshooting Overview, Troubleshooting Hardware Errors

GL-1020 specifications

The Toshiba GL-1020 is a cutting-edge printer that exemplifies Toshiba's commitment to innovation in the field of printing technology. Designed to cater to both home and office environments, this printer brings together efficiency, design, and advanced features to enhance user experience.

One of the standout features of the GL-1020 is its robust printing speed. With the ability to produce high-quality prints at a rapid pace, users can expect quick turnaround times, making it an ideal solution for businesses that rely on prompt document delivery. The resolution of the prints is equally impressive, boasting clarity and precision that meet the demands of various document types, whether they are text-heavy reports or intricate graphics.

The GL-1020 incorporates advanced inkjet technology, which provides a wider color range and vibrant output. This technology ensures that every printout appears sharp and color-accurate, making it perfect for marketing materials and presentation documents. Moreover, the printer is engineered for cost efficiency, allowing users to produce high-volume prints without incurring significant expense. With compatible ink cartridges that yield a high number of pages, users will find themselves replacing supplies less frequently.

Connectivity is another strong point of the Toshiba GL-1020. The printer supports various interfaces, including USB and Wi-Fi, enabling seamless integration into different network environments. This flexibility allows multiple devices to connect and print effortlessly, enhancing productivity in shared spaces. In addition to wireless printing, the GL-1020 supports mobile printing technologies, such as Apple AirPrint and Google Cloud Print, facilitating printing from smartphones and tablets.

User-friendliness is at the forefront of the GL-1020’s design. The printer features an intuitive control panel with a clear display, making navigation and operation straightforward for users of all skill levels. Maintenance has also been considered; the printer’s design allows for easy cartridge replacement and routine upkeep, ensuring that it remains in optimal condition with minimal effort.

In conclusion, the Toshiba GL-1020 represents a significant advancement in printing technology. With its high-speed printing, superior inkjet technology, versatile connectivity options, and user-friendly design, it is an exemplary tool for anyone seeking reliable and high-quality printing solutions. Whether for personal use or professional demands, the GL-1020 stands out as a top choice in today's competitive market.