07_ScanTWAINDriverErrors.fm Modified: 8/16/02
Template Version 1.0
278 GL-1020 Administrator’s Guide
Corrective Action:
The GL-TWAIN Driver is carefully tested with several TWAIN-
compliant applications. Some applications need to be configured
to connect to the GL-TWAIN Driver. See the Scan Readme file
for supported applications and configuration tips.
B/W Image Reversed.
Problem Description:
Image is acquired but the black and white areas of the image are
reversed.
Corrective Action:
Some applications may handle Black and White pixilation
incorrectly. Enable the “Reverse Image” option from the
application and try again.
Cannot Acquire Multi-Page Document
Problem Description:
Cannot acquire a multipage document from an application.
Corrective Action:
Some applications do not support multipage scan from TWAIN
I/F, or need to be configured to acquire multipage documents. See
the Readme file on the Scanner Client CD-ROM.
Cannot Open a Password Protected Folder or
Document
Problem Description:
A folder or document is password protected and you don't know
which password to apply.
Corrective Action:
The folder password is the same as the corresponding template
group password. Document passwords are the same as the
corresponding template password. If the group password
changes, the corresponding TWAIN folder password changes
also. Document passwords remain the same as the template
password when the document is scanned ori ginally, even if the
template password changes subsequently.