Toshiba GL-1020 TROUBLESHOOTING HARDWARE ERRORS

Template Version 1.0

GL-1020 Administrator’s Guide 237

TROUBLESHOOTING HARDWARE ERRORS

The topics in this chapter cover those errors or f aults that affect

normal copier or controller operation. This includes, but is not

limited to, the following conditions:

nFaulty or improperly installed system boar d, cables, and

connectors.

nFaulty or malfunctioning copier components, such as standard

or optional finishing units, the Auto-Duplexing Unit (ADU), or

Large Capacity Feeder (LCF).

nCorrupt or outdated controller software or copier firmware.

nInterrupted or terminated communication between the copier

and the controller.

Note: Resolving copier operation problems falls outside the

scope of this guide, but this chapter will assi st you to interpret

error messages and then identify the source of the problem. If

you determine it is related to copier operation, refer to your

TOSHIBA Toshiba Operator’s Manual for Copying Functions.

This chapter also covers using the administration utility,

TopAccess, to diagnose and resolve hardware-related errors. For

more information about resolving error messages displayed on the

Contents

Main END USER SOFTWARE LICENSE AGREEMENT GRANT OF LICENSE: TERM: DISCLAIMER OF WARRANTY: LIMITATION OF LIABILITY: TRADEMARKS: COPYRIGHT: TABLE OF CONTENTS 1 INSTALLATION OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 2 MODIFYING CONTROLLER SETTINGS AT THE CONTROL PANEL. . 38 3 MODIFYING CONTROLLER SETTINGS REMOTELY . . . . . . . . . . . . . . 67 Page 4 WIRELESS NETWORKING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 5 SETTING UP NOVELL PRINTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 6 SETTING UP MICROSOFT PRINTING . . . . . . . . . . . . . . . . . . . . . . . . . 148 7 SETTING UP UNIX PRINTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 8 SETTING UP MACINTOSH PRINTING . . . . . . . . . . . . . . . . . . . . . . . . . 157 9 INSTALLING CLIENT SOFTWARE. . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 10 MANAGING OPERATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 10 11 MANAGING THE ADDRESS BOOK . . . . . . . . . . . . . . . . . . . . . . . . . . 192 12 MANAGING SCAN OPERATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 13 MAINTAINING THE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 14 TROUBLESHOOTING OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 15 TROUBLESHOOTING HARDWARE ERRORS. . . . . . . . . . . . . . . . . . 237 16 TROUBLESHOOTING NETWORK ERRORS. . . . . . . . . . . . . . . . . . . 255 17 TROUBLESHOOTING CLIENT ERRORS . . . . . . . . . . . . . . . . . . . . . 261 18 TROUBLESHOOTING OUTPUT ERRORS. . . . . . . . . . . . . . . . . . . . . 280 Page PREFACE Page Page Page Page Page 20 Page Page Page Page Page Page Page Page Page INSTALLATION OVERVIEW Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page MODIFYING CONTROLLER SETTINGS REMOTELY Page Page Page Page Page Page Page Page Page Page Page Page Page GL-1020 Administrators Guide 81 Page Page Page Page Page Page Page Page Page GL-1020 Administrators Guide 91 Page Page Page Page Page Page Page Page Page Page 102 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page SETTING UP NOVELL PRINTING Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page SETTING UP MICROSOFT PRINTING Page Page Page SETTING UP UNIX PRINTING Page Page Page Page SETTING UP MACINTOSH PRINTING Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page TROUBLESHOOTING OVERVIEW Page Network Configuration Check... Yes No For Instructions, IP Protocol Settings Printing GL-1020 Device Page IP Protocol Settings Network Configuration Check... Yes No Page Page Page For Instructions, Configuring TCP/IP Protocol Settings Page For Instructions, Maintenance Calls Controller, Please Wait or Shut-down in Progress, Please Wait Message Appears GL-1020 Device to Wrong Port Page For Instructions, Interpret GL-DocMon Messages/ Warn ings / Errors to Wrong Port General Errors Novell Printing TROUBLESHOOTING HARDWARE ERRORS Page Page Page Page Page Page Page Page Page Page TopAccess Page Troubleshooting Output Errors SCAN-RELATED ERROR MESSAGES Page Page Page TROUBLESHOOTING NETWORK ERRORS Page Protocol Settings using the Control Panel Modifying Protocol Settings using the Control Panel Device and Workgroup For Instructions, Page UNKNOWN GL-1020 NETWORK SETTINGS panel. Refer to Printing Test Pages on page55 for instructions. Novell Printing TCP/IP Protocol Settings For Instructions, Page TROUBLESHOOTING CLIENT ERRORS Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page TROUBLESHOOTING OUTPUT ERRORS Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page GL-1020 Administrators Guide 301 The following information can be viewed from the Job Log: GLOSSARY OF TERMS Page Page Page Page Page Page Page Page Page Page Page Page Page INDEX