Toshiba GL-1020 For Instructions, , Maintenance Calls, Controller, Please Wait or Shut-down in Progress, Please Wait Message Appears, GL-1020 Device, to Wrong Port

07_ContGeneral.fm Modified: 8/16/02
Template Version 1.0
234 GL-1020 Administrator’s Guide
Troubleshooting Checklist
Cannot Print From Client
Possible Cause Check Yes No
For
Instructions,
Go To...
Hardware Error
The copier is not
functioning properly
1 Is the copier functioning
normally? Do copy jobs output
properly?
Next
Step
¯
®Copier
Maintenance
Calls on
page 242.
The copier is not
equipped with
specified
components
2 Check the Device page of
TopA c c e s s . Are the options
specified for the job supported by
the hardware configuration? If
not, delete the job, install the
required components, and try
again.
Next
Step
¯
®Contact your
TOSHIBA
authorized
dealer for
support.
The copier is not
communicating with
the GL-1020
3Press PRINTER/NETWORK on the
copier’s LCD touch screen. Does
the Print main menu display?
Next
Step
¯
®“Starting
Controller,
Please Wait” or
“Shut-down in
Progress, Please
Wait” Message
Appears on
page 239.
Network Error
The GL-1020 is not
properly configured
for the network.
4 Can you print jobs from other
client workstations?
Next
Step
¯
®Cannot Print To
GL-1020 Device
on page 258.
NOTE: At this point, you have identified the problem is most likely related to a client-side error. Refer to
the section that applies to the client operating system you are trying to print from: the Windows®,
Macintosh, or Unix operating system.
Client Error (Windows® Platform)
The driver on the
client machine is not
mapped to the
correct printer port
5 Have you ever printed
successfully from this client
workstation?
Next
Step
¯
®Driver Mapped
to Wrong Port on
page 274.