07_ContClientErrors.fm Modified: 8/16/02
Template Version 1.0
GL-1020 Administrator’s Guide 271
GL-DOCMON ERROR MESSAGES
Document is unserviceable
Unless there is a hardware error, a job is considered
“unserviceable” if the controller does not support the features
selected for the job. This most often occurs when you use a non-
TOSHIBA driver to submit a job to a GL-1020 printer.
For example, you may select an HP LaserJet driver in the
Windows® operating system and connect it to the network port to
which the controller is attached. Since the default configuration is
PCL, the controller may not recognize that the print commands
(requesting services it doesn’t provide) are coming from a
non-TOSHIBA driver.
Corrective Action
1 Use only TOSHIBA printer drivers, PPD file (Macintosh),
and Unix filters to print to the GL-1020. For instructions on
installing TOSHIBA client software, refer to Installing Client
Software on page167.
2 Make sure that the driver’s network port is mapped to the
correct GL-1020 printer. For more details, refer to the
GL-1020 Operator’s Guide (Basic).
Printer has a paper jam
The copier bitmap image displayed on the copier’s control panel
and in TopAccess indicates the location of the paper jam. You
must clear the paper path before printing can resume. For more
information about resolving paper jams, refer to the Toshib a
Operator’s Manual for Copying Functions or contact your
TOSHIBA authorized dealer for support.
Printer is offline
An administrator has turned off the printe r, so it is not available to
process your job. Contact your network administrator for support.
Cassette is out of paper
Consult TopAccess to find out which cassette is out of paper. Fill
the cassette and press START at the copier’s control panel to
resume printing.