JOB SUBMITTED BUT NEVER PRINTED

Problem Description

There are many reasons why a job sent to the GL-1020 controller may not print, several of which relate to hardware or network problems. However, if you have been able to print successfully on previous occasions and printing is possible for some jobs or some workstations, the problem is most likely to be caused by a client- setup or job-submission error.

If the problem persists after following all of these steps, contact your TOSHIBA authorized dealer for support.

Corrective Action

1Check the device status in either TopAccess or GL-DocMon to make sure there is no maintenance or service call at the copier. Refer to Troubleshooting Hardware Errors on page 237 for more information about resolving the problem or contact your TOSHIBA authorized dealer for support.

2If the job does not appear in the Current Jobs queue, check the Jobs Log in TopAccess. All terminated jobs are listed along with the job status. If the status is “Deleted” or “Unserviceable,” the job could not be printed. For more information, refer to Jobs Log on page 248.

3Make sure the user is submitting the job to the right printer by checking the device UNC displayed in the status bar in TopAccess against the device name displayed on the copier’s LCD touch screen. Refer to Naming the Device and Workgroup on page 49.

4Make sure that the port is configured properly on the client workstation. Refer to Driver Mapped to Wrong Port on page 274.

5Check the driver settings against the application settings to make sure they do not conflict with each other. Generally, the application settings take precedence over driver settings. However, in some applications, this can cause erratic results or even prevent a job from printing. Refer to subsequent sections of this chapter for more specific details.

6Make sure the copier is equipped with the size and type of paper being requested for the job. If it is not, you may need to feed the correct media type manually. Failure to do so may hold up other jobs in the queue, unless the Auto Continue

GL-1020 Administrator’s Guide

281

Page 281
Image 281
Toshiba GL-1020 manual 281, JOB Submitted but Never Printed

GL-1020 specifications

The Toshiba GL-1020 is a cutting-edge printer that exemplifies Toshiba's commitment to innovation in the field of printing technology. Designed to cater to both home and office environments, this printer brings together efficiency, design, and advanced features to enhance user experience.

One of the standout features of the GL-1020 is its robust printing speed. With the ability to produce high-quality prints at a rapid pace, users can expect quick turnaround times, making it an ideal solution for businesses that rely on prompt document delivery. The resolution of the prints is equally impressive, boasting clarity and precision that meet the demands of various document types, whether they are text-heavy reports or intricate graphics.

The GL-1020 incorporates advanced inkjet technology, which provides a wider color range and vibrant output. This technology ensures that every printout appears sharp and color-accurate, making it perfect for marketing materials and presentation documents. Moreover, the printer is engineered for cost efficiency, allowing users to produce high-volume prints without incurring significant expense. With compatible ink cartridges that yield a high number of pages, users will find themselves replacing supplies less frequently.

Connectivity is another strong point of the Toshiba GL-1020. The printer supports various interfaces, including USB and Wi-Fi, enabling seamless integration into different network environments. This flexibility allows multiple devices to connect and print effortlessly, enhancing productivity in shared spaces. In addition to wireless printing, the GL-1020 supports mobile printing technologies, such as Apple AirPrint and Google Cloud Print, facilitating printing from smartphones and tablets.

User-friendliness is at the forefront of the GL-1020’s design. The printer features an intuitive control panel with a clear display, making navigation and operation straightforward for users of all skill levels. Maintenance has also been considered; the printer’s design allows for easy cartridge replacement and routine upkeep, ensuring that it remains in optimal condition with minimal effort.

In conclusion, the Toshiba GL-1020 represents a significant advancement in printing technology. With its high-speed printing, superior inkjet technology, versatile connectivity options, and user-friendly design, it is an exemplary tool for anyone seeking reliable and high-quality printing solutions. Whether for personal use or professional demands, the GL-1020 stands out as a top choice in today's competitive market.