Toshiba PCS-1, PCS-1P 168

	Symptom			Cause	Solution

	No connection.			Some of the system settings are not	Set the system settings correctly
				correct.	referring to “Registering Local
					Information” (page 36).

				The IP address and network mask	Ask the system administrator to set
				are not set correctly (when using	them correctly (page 45).
				LAN).

				The LAN or ISDN cable is	Connect correctly (pages 19, 20).
				disconnected.

				The LAN or ISDN cable is	Connect correctly (pages 19, 20).
				connected to the incorrect
				connector.

				The LAN or ISDN cable is down.	Replace the cable with a new one.

				The cable exclusively designed for	Use the cable for LAN connection.
				the ISDN connection is used for
				LAN connection (when using
				LAN).

				Incorrect type of cable (cross or	Use the correct type of cable.
				straight cable) is used for the LAN
				or ISDN connection.

				The DSU is turned off.	Turn on the DSU.

				If you disconnect the	Turn off the power of the system and
				communication with an abnormal	wait for a few minutes before turning
				procedure, e.g., unplugging an	it on again.
				ISDN cable or turning off the
				system during communication, you
				may not connect to the ISDN line
				for a while (when using ISDN).

				If you repeat plugging/unplugging	Turn off the power of the system and
				or turning on/off, you may not	wait for a few minutes before turning
				connect to the network for a while	it on again.
				(when using LAN).

				LAN connection timeout (when	Try again later.
				using LAN).

				Packet for videoconferencing is not	Consult with the system administrator
				acceptable under the current LAN	so that the packet for
				environment (when using LAN).	videoconferencing becomes
					acceptable under your LAN
					environment.

				The remote terminal is not turned	Ask the remote party to turn on the
				on.	terminal.

				It takes a long time for the remote	Ask the remote party to cancel the
				party to be able to answer from the	standby mode.
				standby mode.

				The remote party is in	Call the remote party after they end
				communication with another party.	the communication with another
					party.

168			Troubleshooting
168			Troubleshooting

Contents

PCS-1/1P Owner’s Record WARNING Page Table of Contents Chapter 1: Installation and Preparation Chapter 2: Registration and Setup for System Administrators Chapter 3: Daily Chapter 4: Videoconference With Optional Equipment Chapter 5: Data Conference Chapter 6: Videoconference Using a Whiteboard Chapter 7: Multipoint Appendix Chapter 1: Installation and Preparation Using This Manual Features System Components Optional Equipment TV monitor Optional equipment especially designed for use with the PCS-1/1P Connecting cables PCS-1/1PVideo Communication System Camera cable S-videoconnecting cable Audio connecting cable System Configuration System Configuration via an ISDN This allows you: About the number of ISDN lines and B (bearer) channel System Configuration via a LAN for Multipoint Conference System Configuration via an ISDN for Multipoint Conference System Configuration via a LAN for Multipoint Data Conference System Configuration via an ISDN for Multipoint Data Conference System Connections System Connection via an ISDN Preparing the System Turning On/Off the TV Monitor Together With the Communication Terminal Turning the System On/Off Standby Mode Function To release the standby mode To specify the standby time Setting the Video Communication System to Standby Mode To cancel setting the system to standby Turning Off Adjusting the Volume on the TV Monitor To adjust the picture on the TV monitor Displaying the Help Displaying the Versions and Options Setting Up the System for the First Time — Initial Setup Wizard Page Using the Menu Page Menu Configurations Page Page Entering Characters Chapter 2: Registration and Setup for System Administrators Registering Local Information Dial Setup Menu Page 1/4 Page 2/4 Page 3/4 Prefix-A Page 4/4 Answer Setup Menu Page 1/2 Page 2/2 Multipoint Setup Menu Audio Setup Menu General Setup Menu Page 1/3 Page 2/3 Page 3/3 Administrator Setup Menu ISDN Setup Menu Page 2/7 Page 4/7 Page 6/7 SPID Setting for Customers in the USA and Canada LAN Setup Menu Page 1/5 Page 2/5 Page 3/5 Page 4/5 page 5/5 Machine Information Menu Communication Status Menu Communication Status Registering a Remote Party – Phone Book Page To connect to the remote party without using BONDING To set up more detailed options Changing the Contents of the Phone Book Deleting the Registered Remote Party Copying the Setting of the Phone Book Menu Chapter 3: Daily Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4: With Optional Equipment Using Still Images Stored in a “Memory Stick” for a Videoconference To clear the still image from the monitor screen Viewing a slide show To select another still image during the slide show To stop the slide show To delete a still image To remove the “Memory Stick” Sending a Still Image Stored in a “Memory Stick” When you select “Slide Show” in step 3 above Page About a “Memory Stick” Before using a “Memory Stick” Formatting a “Memory Stick” Sending Motion Pictures as Still Images To stop “Continuous Send” To cancel still image display Sending a Still Image Using the Communication Submenu To erase the communication submenu When you are receiving a still image Sending Motion Pictures Output from a Document Stand as Still Images To send a still image To cancel the still image display on the answering site Receiving Still Images from a Remote Party Saving Still Images to a “Memory Stick” When the memory of the “Memory Stick” is full Image format that can be stored in a “Memory Stick” File name Compression format Saving Still Images Using the Memory Stick Menu Saving Still Images Using the Communication Submenu Using a Convenient Menu Available during Communication — Communication Submenu Using Two Monitors – Dual Monitor To display the picture on the second monitor screen RGB OUT: To view the picture as a window picture Switching the Picture Displayed on Dual Monitors First monitor Second monitor Using Multiple Microphones Microphone layout examples Recording Audio During a Conference Sending Audio/Video from the External Equipment to a Remote Party Page Outputting Video Signals to External Equipment Conducting a Conference Without the Picture – Voice Meeting Controlling the Remote System With the Tone Signal – DTMF Transmission Conducting a Data Conference Using NetMeeting – T.120 Data Conference To connect to a computer via a hub To configure the Communication Terminal To call a remote party to conduct a T.120 data conference When you receive a call from a remote party to conduct a T.120 data conference To connect to a remote party using NetMeeting About the transmission rate MLP: HMLP: Accessing the Communication Terminal Chapter 5: Data Conference Connection Example Using the Data Solution Box Notes on the connection example Note on the connection of a microphone Using Audio/Video Signal from the Connected Equipment for a Conference Setting Before Conferencing To use a microphone connected to the Data Solution Box Operating the System During a Conference To select a picture from a computer connected to the Data Solution Box To transmit the picture from a computer to multiple points Picture quality of the data solution box When the PCS-1/1Pis used as a receiving terminal via LAN Page Displaying the Picture on a Projector or Monitor RGB OUT (DSB): When connecting the monitor to the RGB OUT connector on the Data Solution Box Outputting the Signal to Two Monitors Chapter 6: Using a Whiteboard Connection Example With a Whiteboard Conducting a Videoconference Using a Whiteboard Page To store the notes written on the whiteboard To exit from the whiteboard mode Chapter 7: Multipoint Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix Location and Function of Parts and Controls gMIC1/MIC2 (PLUG IN POWER) jacks (minijack) hISDN UNIT connector iWHITE BOARD connector Connect to the optional mimio VIDEO OUT AUX jack (phono) VIDEO OUT MONITOR MAIN connector (mini DIN aLens bMicrophone POWER indicator (green) dRemote sensor eInfrared sensor cDISPLAY (CLEAR) button Switches the picture displayed on the monitor screen PinP (BACK SPACE) button eArrow buttons (V/v/B/b) fRETURN button gPUSH ENTER button PCS-B768ISDN Unit PCS-DSB1Data Solution Box aSTATUS indicator STATUS cISDN 1-6terminals (8-pinmodular jack) LINE OUT jack (stereo minijack) AUX IN/OUT jacks (phono jack) MIC iTERMINAL connector (D-sub15- pin) jRGB OUT connector (D-sub15- pin) On Screen Messages Page Page Page Page Troubleshooting Page Page Page Specifications Microphone PCS-AC195AC Adaptor PCS-A1Microphone (Optional) PCS-A300Microphone (Optional) PCS-B768ISDN Unit (Optional) PCS-DSB1Data Solution Box (Optional) PCS-320M1H.320 MCU Software (Optional) PCS-323M1H.323 MCU Software (Optional) Acceptable RGB Input/Output Signals PCS-P1/P1PCommunication Terminal (RGB OUT) PCS-DSB1Data Solution Box (RGB IN A/RGB IN B) PCS-DSB1Data Solution Box (RGB OUT) Pin Assignment 100BASE-TX/10BASE-Tjack ISDN UNIT connector VIDEO OUT MONITOR MAIN/SUB, VIDEO IN AUX 1/AUX 2 connectors CAMERA UNIT connector TERMINAL connector DSB connector RGB OUT connector Pin Assignment on Optional Board Connectors ISDN 1-6jacks (PCS-B768) TERMINAL connector (PCS-B768) TERMINAL connector (PCS-DSB1) Videoconferencing Room Layout Installing the Communication Terminal and Camera Glossary Page Page Menu Configuration