Transition Networks Section X: FBRM/BFFG Contact Us, Warranty, & Conformity Information
Warranty, continued How and where
to send the
returns
Send the defective product postage and insurance prepaid to the following address:
CSI Material Management Center
c/o Transition Networks
6103 Blue Circle Drive
Minnetonka, MN 55343, U.S.A.
Attn: RETURNS DEPT: Credit Return Authorization (CRA)# or Return Material
Authorization (RMA) # ___________
Failure to protect the product during shipping may void this warranty. The return
authorization number must be written on the outside of the carton to ensure its
acceptance. We cannot accept delivery of any equipment sent to us without a CRA or
RMA number.
Customer pays
non-compliant
return costs
The customer must pay the non-compliant product(s) return transportation cost to
Transition Networks for evaluation of said product(s) for repair or replacement.
Transition Networks will pay for shipping the repaired or replaced in-warranty
product(s) back to the customer (any and all customs charges, tariffs, or/and taxes
are the customer's responsibility).
Non-warranty
repair costs Before making any non-warranty repair, Transition Networks requires a $200
charge, plus actual shipping costs to and from the customer. If the repair is greater
than $200, an estimate is issued to the customer for authorization before making the
repair. If no authorization is obtained, or the product is deemed not repairable,
Transition Networks will retain the $200 service charge and return the product to the
customer not repaired.
Repaired non-
warranty
products
Non-warranted products repaired by Transition Networks for a fee will carry a 180-
day limited warranty. All warranty claims are subject to the restrictions and
conventions set forth by this document.
Transition Networks reserves the right to charge for all testing and shipping incurred,
if after testing, a return is classified as "No Problem Found."
This warranty
is your only
remedy
This warranty is your only remedy. No other warranties, such as fitness for a
particular purpose, are expressed or implied. Transition Networks is not liable for
any special, indirect, incidental or consequential damages or losses, including loss of
data, arising from any cause or theory. Authorized resellers are not authorized to
extend any different warranty on transition networks' behalf.
106 24-Hour Technical Support: 1-800-260-1312 International: 00-1-952-941-7600