Technical Support | Veo Observer manual

Technical Support:

While we hope your experience with the Observer network camera is enjoyable, you may experience some issues or have some questions that this User’s Guide has not answered.

To obtain the latest information and support for your Observer network camera, please visit our webpage at: http://www.veo.com/observer/support.asp for additional FAQ’s and troubleshooting tips.

You may also click the button in the Veo Observer Studio PC Application to go directly to the Observer Technical Support section on the www.veo.com webpage.

When obtaining technical support, please make sure to have the following information handy:

Operating System:

Internet Explorer Version:

Router Brand/Model:

Broadband Internet Service Type (DSL/Cable Modem):

Broadband Internet Service Provider:

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Veo Observer manual Technical Support

Contents

Rev Table of Contents Appendix F Motion Sensor Setup Welcome to the Veo Observer Chapter Package Contents Requirements Hardware Description and Features IP Address DisplayIP Address LCD Camera Setup Hardware SetupConnecting the Ethernet cable Connecting the power adapter Getting an IP address Turning the camera onPage Mounting the Camera Wall Mounting Accessing the Camera Usernames and Passwords Web Browser Access Getting an IP addressPage Help About Camera Configuration Camera Information User Accounts Adding a New User Account Motion Detection Smtp server addressFrom Subject Reset Interval Video PropertiesMessage PC Software Installation License Agreement Screen Observer Setup Utility Manually Assigning a Static IP Address Camera Settings Table Open a Camera’s Home Updating the Camera’s Firmware Observer Studio PC Application Camera ManagerHome View Camera Add a Camera Logging into a Camera Group Camera View Controls Digital Zoom ControlBrightness Control Image Info Settings Recording a Video Multi-Camera Viewing Using the Gallery Movie Maker Making or Editing a Movie Add a New Scene Add Background MusicRemove Music Select Scene Duration Homepage Designer Designing a Home Click E-mail Movie To a Friend Linking to Another Publishing the webpage to your Internet Service Provider Apply effects to fonts Editing an Image or Animated Character Adding Sound Effects to an Animated Character Configuring your E-mail Program to Send Files Using Mapi with Microsoft Outlook ExpressUsing Mapi with Microsoft Outlook Using America Online AOL, Hotmail, or Yahoo! MailPage Accessing Cameras Over the Internet WAN IP AddressNetwork Address Translation NAT Word about terminology Default Gateway Port Forwarding Accessing Multiple Cameras over the Internet Dynamic Domain Name Service DdnsPage Restoring Factory Default Settings External Microphone To use the external microphone, follow the steps below Determining your IP Address and Network Settings Using PingNetwork Utilities If there is no response on this address you’ll see Router Configuration Port Forwarding for the Veo Observer Click on LAN Settings Click on Special Applications Veo Observer as a DMZ Server Select Redirect Request to Virtual DMZ Host Click on Port Forwarding Click on Add Custom Service Click Default DMZ Server Click Advanced Setup Link DI-604 Ethernet Broadband Router Linksys EtherFast Cable/DSL Router BEFSR41 Click Advanced Click on ApplicationsPage Internet Explorer Security Settings Motion Sensor Setup Wiring the sensor to the cameraMounting the motion sensor to the camera mounting bracket Wire Color Chart Frequently Asked Questions Troubleshooting, and Technical Support Refer to .1 WAN IP Address Technical Support Estimating Bandwidth Consumption Technical Specifications Veo Observer Network Camera Technical Specifications Glossary Term Explanation Relates to camera how Warranty Veo Statement of Limited WarrantyWho the warranty protects What the warranty does not cover Limitation of implied warranties Exclusion of damagesEffect of local law