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Frequently Asked Questions,
Appendix
| Troubleshooting, and Technical | G | |||
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| Problem or Question |
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| What username and password do I use |
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| the first time I access the camera or after |
| Username = admin, password = password (all lowercase) | ||
| a factory default reset? |
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| What do I do if I can’t remember my |
| Restore the factory default settings by pressing and holding down the | ||
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| power button for 6 seconds. Note: Any configuration settings you | |||
| username and password? |
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| have entered will be lost. |
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| 1. | Check the green Ethernet status LED at the back of the | ||
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| camera. It should be on and will blink when network | |
| The IP display continues to blink 000 and |
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| communication is taking place. If not, check that both ends of | |
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| the Ethernet cable connection are secure. | ||
| doesn’t show an address after 1 minute. | 2. | Your network may not be configured for DHCP. Use the | ||
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| Observer Setup Utility to manually configure the camera’s | |
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| network settings. Refer to Section 5.1 Manually Assigning | |
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| a Static IP Address. |
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| LAN connection to camera: |
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| 1. | Confirm that you are using the correct IP address and port | ||
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| number using the Observer Setup Utility. | |
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| 2. | Use the Login button in the Observer Setup Utility. | ||
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| Internet connection to camera: |
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| 1. | Try to PING the camera’s IP address or domain name. See | ||
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| Appendix C.2: Using PING for help. Note: You will not be | |
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| pinging the camera itself but rather the gateway/router | |
| The camera welcome page does not |
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| connecting the camera to the Internet. The gateway may be | |
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| configured not to respond to pings on its WAN IP. | ||
| appear when I try to browse the camera. |
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| 2. | Confirm that the camera’s gateway setting matches the LAN | |||
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| IP of the gateway/router connecting it to the Internet. Refer to | |
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| Chapter 5: Observer Setup Utility for more help. | |
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| 3. | Confirm that the http port used by the camera (default = 80) is | ||
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| forwarded to the camera’s LAN IP address in the | |
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| gateway/router’s configuration. Refer to Appendix D: Router | |
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| Configuration for more help. |
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| 4. | Confirm that the camera can be browsed on the local | ||
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| network. |
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| LAN connection to camera: |
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| 1. | Check that the camera is on and that the Ethernet status LED | ||
| The camera cannot be pinged. |
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| is on or blinking. |
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| 2. | Cycle the power off and then on and | |||
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| 3. | Confirm that the IP address of the camera does not conflict | ||
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| with another device on the network by pinging the address | |
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| with the camera powered off. |
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