Veo Observer manual Frequently Asked Questions, Troubleshooting, and Technical Support

Frequently Asked Questions,

Appendix

Troubleshooting, and Technical				G
Support
Problem or Question			Resolution or answer
What username and password do I use
the first time I access the camera or after		Username = admin, password = password (all lowercase)
a factory default reset?
What do I do if I can’t remember my		Restore the factory default settings by pressing and holding down the
		power button for 6 seconds. Note: Any configuration settings you
username and password?
		have entered will be lost.
	1.		Check the green Ethernet status LED at the back of the
			camera. It should be on and will blink when network
The IP display continues to blink 000 and			communication is taking place. If not, check that both ends of
			the Ethernet cable connection are secure.
doesn’t show an address after 1 minute.	2.		Your network may not be configured for DHCP. Use the
			Observer Setup Utility to manually configure the camera’s
			network settings. Refer to Section 5.1 Manually Assigning
			a Static IP Address.
		LAN connection to camera:
	1.		Confirm that you are using the correct IP address and port
			number using the Observer Setup Utility.
	2.		Use the Login button in the Observer Setup Utility.
		Internet connection to camera:
	1.		Try to PING the camera’s IP address or domain name. See
			Appendix C.2: Using PING for help. Note: You will not be
			pinging the camera itself but rather the gateway/router
The camera welcome page does not			connecting the camera to the Internet. The gateway may be
			configured not to respond to pings on its WAN IP.
appear when I try to browse the camera.
	2.		Confirm that the camera’s gateway setting matches the LAN
			IP of the gateway/router connecting it to the Internet. Refer to
			Chapter 5: Observer Setup Utility for more help.
	3.		Confirm that the http port used by the camera (default = 80) is
			forwarded to the camera’s LAN IP address in the
			gateway/router’s configuration. Refer to Appendix D: Router
			Configuration for more help.
	4.		Confirm that the camera can be browsed on the local
			network.
		LAN connection to camera:
	1.		Check that the camera is on and that the Ethernet status LED
The camera cannot be pinged.			is on or blinking.
	2.		Cycle the power off and then on and re-check.
	3.		Confirm that the IP address of the camera does not conflict
			with another device on the network by pinging the address
			with the camera powered off.

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