Internet connection to camera:

 

1. Confirm that IP address is correct. If you have a dynamic

 

address, it may have changed since you last checked it.

 

Refer to Section 7.1: WAN IP Address.

 

2. Since you are actually pinging the WAN IP of the

 

gateway/router connecting the camera to the Internet, make

 

sure that the gateway/router is configured to respond to pings

 

on its WAN IP.

 

3. Confirm that the camera can be pinged locally. If not, see

 

above.

Internet Explorer displays the following

Restore the default IE security settings (Medium) or configure the

individual settings to allow downloading and scripting of signed

message: “Your current security settings

ActiveX controls. Refer to Appendix E: Internet Explorer Security

prohibit downloading ActiveX controls”.

Settings for more help.

 

Internet Explorer shows: “Error on Page”

Most likely, the camera ActiveX control did not download and install

in the status bar in the lower left corner of

correctly. Check your Internet Explorer security settings and then

the webpage.

close and restart Internet Explorer. Try to browse and log in again.

 

Go to C:\Windows\Downloaded Program Files and check to see if

How can I tell if the camera’s ActiveX is

there is an entry for the file XNC600NetCam Control. The status

column should show “Installed”. If the file is not listed, make sure your

installed on my PC?

Security Settings in Internet Explorer are configured properly and then

 

 

try reloading the camera’s home page.

 

Install the Veo Observer ActiveX Control from the Veo Observer CD

The camera ActiveX does not install

ROM. Insert the Veo Observer CD ROM into your computer. Browse

to the “ActiveX for Web Client” folder on the CD ROM and then

properly or cannot be installed.

double-click on the “Veo ActiveX.exe” program to install the camera

 

 

ActiveX. Once installed, try accessing the camera’s home page again.

When trying to log in to the camera, this

 

message appears: “Another user is

Only one user may be logged in to a camera at one time.

already logged onto the camera. Please

Note: A higher-level user may displace a lower-level user.

try again later.”

 

 

Make sure that you are using Internet Explorer 5.0 or higher. If you

My browser does not seem to work too

are experiencing problems, try upgrading to the latest version of

well with the Veo Observer Web Client.

Microsoft’s Internet Explorer from the Microsoft webpage at:

 

http://www.microsoft.com/windows/ie

 

Performance Issues

 

 

 

Your connection to the camera does not have enough bandwidth to

Slow frame rate

support a higher frame rate for the streamed image size. Try reducing

the video streaming size to 160x120 or 320x240 and/or disabling

 

 

audio.

Blank screen or very slow video when

Audio will consume 128 kbps and audio is always given priority over

audio is enabled

video. Disable audio to improve or restore video.

Image is noisy or grainy

Noise is significantly increased in low light conditions. If possible,

increase the light on your subject.

 

Audio is choppy

Your Internet connection may not have enough bandwidth to support

streaming audio from the camera. Disable the audio streaming if the

 

 

sound is choppy or inaudible.

 

There may be a slight delay when you are using the Pan/Tilt feature

Pan/Tilt does not respond quickly

in conjunction with streaming audio and video. If you find that there is

a significant delay while panning or tilting the camera, try disabling the

 

 

audio streaming and/or reducing the video streaming size.

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Veo Observer manual Refer to .1 WAN IP Address