| Internet connection to camera: | |
| 1. Confirm that IP address is correct. If you have a dynamic | |
| address, it may have changed since you last checked it. | |
| Refer to Section 7.1: WAN IP Address. | |
| 2. Since you are actually pinging the WAN IP of the | |
| gateway/router connecting the camera to the Internet, make | |
| sure that the gateway/router is configured to respond to pings | |
| on its WAN IP. | |
| 3. Confirm that the camera can be pinged locally. If not, see | |
| above. | |
Internet Explorer displays the following | Restore the default IE security settings (Medium) or configure the | |
individual settings to allow downloading and scripting of signed | ||
message: “Your current security settings | ||
ActiveX controls. Refer to Appendix E: Internet Explorer Security | ||
prohibit downloading ActiveX controls”. | ||
Settings for more help. | ||
| ||
Internet Explorer shows: “Error on Page” | Most likely, the camera ActiveX control did not download and install | |
in the status bar in the lower left corner of | correctly. Check your Internet Explorer security settings and then | |
the webpage. | close and restart Internet Explorer. Try to browse and log in again. | |
| Go to C:\Windows\Downloaded Program Files and check to see if | |
How can I tell if the camera’s ActiveX is | there is an entry for the file XNC600NetCam Control. The status | |
column should show “Installed”. If the file is not listed, make sure your | ||
installed on my PC? | ||
Security Settings in Internet Explorer are configured properly and then | ||
| ||
| try reloading the camera’s home page. | |
| Install the Veo Observer ActiveX Control from the Veo Observer CD | |
The camera ActiveX does not install | ROM. Insert the Veo Observer CD ROM into your computer. Browse | |
to the “ActiveX for Web Client” folder on the CD ROM and then | ||
properly or cannot be installed. | ||
| ||
| ActiveX. Once installed, try accessing the camera’s home page again. | |
When trying to log in to the camera, this |
| |
message appears: “Another user is | Only one user may be logged in to a camera at one time. | |
already logged onto the camera. Please | Note: A | |
try again later.” |
| |
| Make sure that you are using Internet Explorer 5.0 or higher. If you | |
My browser does not seem to work too | are experiencing problems, try upgrading to the latest version of | |
well with the Veo Observer Web Client. | Microsoft’s Internet Explorer from the Microsoft webpage at: | |
| http://www.microsoft.com/windows/ie | |
| Performance Issues | |
|
| |
| Your connection to the camera does not have enough bandwidth to | |
Slow frame rate | support a higher frame rate for the streamed image size. Try reducing | |
the video streaming size to 160x120 or 320x240 and/or disabling | ||
| ||
| audio. | |
Blank screen or very slow video when | Audio will consume 128 kbps and audio is always given priority over | |
audio is enabled | video. Disable audio to improve or restore video. | |
Image is noisy or grainy | Noise is significantly increased in low light conditions. If possible, | |
increase the light on your subject. | ||
| ||
Audio is choppy | Your Internet connection may not have enough bandwidth to support | |
streaming audio from the camera. Disable the audio streaming if the | ||
| ||
| sound is choppy or inaudible. | |
| There may be a slight delay when you are using the Pan/Tilt feature | |
Pan/Tilt does not respond quickly | in conjunction with streaming audio and video. If you find that there is | |
a significant delay while panning or tilting the camera, try disabling the | ||
| ||
| audio streaming and/or reducing the video streaming size. |
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