Veo Observer manual Refer to .1 WAN IP Address

	Internet connection to camera:
	1. Confirm that IP address is correct. If you have a dynamic
	address, it may have changed since you last checked it.
	Refer to Section 7.1: WAN IP Address.
	2. Since you are actually pinging the WAN IP of the
	gateway/router connecting the camera to the Internet, make
	sure that the gateway/router is configured to respond to pings
	on its WAN IP.
	3. Confirm that the camera can be pinged locally. If not, see
	above.
Internet Explorer displays the following	Restore the default IE security settings (Medium) or configure the
	individual settings to allow downloading and scripting of signed
message: “Your current security settings
	ActiveX controls. Refer to Appendix E: Internet Explorer Security
prohibit downloading ActiveX controls”.
	Settings for more help.
Internet Explorer shows: “Error on Page”	Most likely, the camera ActiveX control did not download and install
in the status bar in the lower left corner of	correctly. Check your Internet Explorer security settings and then
the webpage.	close and restart Internet Explorer. Try to browse and log in again.
	Go to C:\Windows\Downloaded Program Files and check to see if
How can I tell if the camera’s ActiveX is	there is an entry for the file XNC600NetCam Control. The status
	column should show “Installed”. If the file is not listed, make sure your
installed on my PC?
	Security Settings in Internet Explorer are configured properly and then
	try reloading the camera’s home page.
	Install the Veo Observer ActiveX Control from the Veo Observer CD
The camera ActiveX does not install	ROM. Insert the Veo Observer CD ROM into your computer. Browse
	to the “ActiveX for Web Client” folder on the CD ROM and then
properly or cannot be installed.
	double-click on the “Veo ActiveX.exe” program to install the camera
	ActiveX. Once installed, try accessing the camera’s home page again.
When trying to log in to the camera, this
message appears: “Another user is	Only one user may be logged in to a camera at one time.
already logged onto the camera. Please	Note: A higher-level user may displace a lower-level user.
try again later.”
	Make sure that you are using Internet Explorer 5.0 or higher. If you
My browser does not seem to work too	are experiencing problems, try upgrading to the latest version of
well with the Veo Observer Web Client.	Microsoft’s Internet Explorer from the Microsoft webpage at:
	http://www.microsoft.com/windows/ie
	Performance Issues
	Your connection to the camera does not have enough bandwidth to
Slow frame rate	support a higher frame rate for the streamed image size. Try reducing
	the video streaming size to 160x120 or 320x240 and/or disabling
	audio.
Blank screen or very slow video when	Audio will consume 128 kbps and audio is always given priority over
audio is enabled	video. Disable audio to improve or restore video.
Image is noisy or grainy	Noise is significantly increased in low light conditions. If possible,
	increase the light on your subject.
Audio is choppy	Your Internet connection may not have enough bandwidth to support
	streaming audio from the camera. Disable the audio streaming if the
	sound is choppy or inaudible.
	There may be a slight delay when you are using the Pan/Tilt feature
Pan/Tilt does not respond quickly	in conjunction with streaming audio and video. If you find that there is
	a significant delay while panning or tilting the camera, try disabling the
	audio streaming and/or reducing the video streaming size.

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