Zebra Technologies Troubleshooting Zebra Telnet Communication Issues for Your Printer

Hardware Troubleshooting

Unable to Print

4.See Figure 35. You see a reply from the print server indicating a connection.

Figure 35 • Example of a Successful Ping

If the issue is a communication problem, you would have received an error message.

Telnet

Open a telnet session to send a ZPL command from a DOS prompt.

Note • You do not need to open a telnet session if you pinged the printer using the previous procedure. The purpose of these two procedures is to identify whether your PC can communicate with your printer.

To print a configuration label by sending a ZPL II command, complete these steps:

1.Open a DOS window.

To open a DOS window, click on Start > Run.

2.In the Open text box, type: cmd

3.From the DOS prompt, type:

telnet xxx.xxx.xxx.xxx 9100

where xxx.xxx.xxx.xxx is the IP address of the print server.

This will connect your PC to the print server through the parallel port of the printer.

4.Enter ~WC.

This ZPL command will print a configuration label on your printer.

5.Click the X in the upper right-hand corner of the window to exit.

If the configuration label prints, the issue is not a communication problem between the printer, the print server, or the PC.

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