Zebra Technologies P1043301-005 manual Encryption and Authentication Issues, 145

Hardware Troubleshooting

Encryption and Authentication Issues

145

Encryption and Authentication Issues

Table 25 • Encryption and Authentication Issues and Recommended Solutions

Issue	Possible Cause	Recommended Solution
The entry field for	The field accepts 26 characters, but	Use the left and right arrow keys on your
WEP keys on the	they may not be able to display all	keyboard to move the cursor in the WEP
printer’s web page	at once because of your browser or	key field and reveal characters that may not
does not display all 26	system settings.	display.
characters.
I set WEP encryption	The ZPL script that you sent to the	Resend the ^WX command. Make sure that
keys using the ^WX	printer may have been incorrect.	all of the required commas are in place in
ZPL command, and	The printer may be using the	the command. A missing or extra comma in
now my wireless print	wrong encryption key or looking	this command can prevent the printer from
server does not	for one that is undefined.	joining the wireless network.
function.
I set WEP encryption	The ZPL script that you sent to the	Use the ^WX command instead of ^WE.
keys using the ^WE	printer may have been incorrect.
ZPL command, and	The printer may be using the
now my wireless print	wrong encryption key or looking
server does not	for one that is undefined.
function.
	You enabled WEP and WPA	Before enabling a new security type,
	encryption modes at the same time.	disable any mode used previously. Use the
		^WX command instead of ^WE to ensure
		that only one security type is enabled at a
		time.
I set WEP encryption	The command that you sent to the	Resend the wlan.wep.index
keys using the	printer may have specified the	command with the index number for a
wlan.wep.index	index number for an encryption	defined encryption key.
Set/Get/Do command,	key that is undefined.
and now my wireless
print server does not
function.
WPA mode will not	The wireless radio card contains an	Flash the latest firmware to the wireless
work.	outdated version of firmware.	radio card. Contact the card manufacturer
		for details.
Kerberos mode will not	You are using a wireless radio card	Switch to a Symbol Technologies
work.	that does not support Kerberos.	Spectrum24 wireless radio card.
	Kerberos is available only with
	Symbol Technologies Spectrum24
	wireless radio cards.
The printer will not	You are using a wireless radio card	Switch to a wireless radio card that supports
connect to the WLAN.	that does not support the security	your security type. Check Table 1
	type being used on your WLAN.	on page 19, Table 2 on page 20, or Table 3
		on page 21, for the security types supported
		by different wireless radio cards.

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