Zebra Technologies P1043301-005 manual General Wireless Issues, 143

Hardware Troubleshooting

General Wireless Issues

143

General Wireless Issues

Table 24 • General Issues and Recommended Solutions

Issue	Possible Cause	Recommended Solution
The printer	The combination of signal strength	Move the printer or the access point to
acknowledges the	and signal quality at the printer	another location, or remove any
wireless radio card and	may not be good enough to	obstructions between the two. A direct line
indicates a signal	establish a connection to the	of site between the printer and access point
strength, but the	network.	provides the best results. Refer to the
printer does not appear		third-party documentation for your access
to connect to the		point for additional recommendations and
network.		limitations.
	The printer is associated with, but	1. Check your encryption settings.
	not authenticated with, your access	2. Verify that your MAC address is
	point.	approved for the access point.
The printer does not	The card may not be inserted	Make sure that the wireless radio card is
acknowledge the	correctly.	correctly seated in the wireless option card
wireless radio card.		slot.
	Your printer may not be equipped	Contact your authorized Zebra
	with a ZebraNet wireless print	representative for information about
	server.	purchasing a ZebraNet wireless print server.
	The card may not be supported for	Make sure that you are using a compatible
	use with the ZebraNet wireless	wireless radio card (see Supported Wireless
	print servers.	Radio Cards on page 17).
After a firmware	Network settings need to be	1. Reset the printer’s network settings tho
upgrade, the printer	updated.	their defaults. Refer to Defaulting ALL
will not connect to the		Print Servers on page 75.
network.		2. Reconfigure your printer to use the
		ZebraNet wireless print server (see
		Configuration of Wireless Securities
		on page 51). If you saved the ZPL script
		generated by the ZebraNet Bridge
		Wireless Setup Wizard utility, simply
		send this file to the printer. If you were
		using a wireless password, you need to
		set it again (use the ^WP ZPL command
		or the wlan.password SGD
		command).
		3. Power cycle the printer for the settings
		to take effect.

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