P100IH ISDN Router

13.3 Problems with the LAN Interface

Table 13-3 Troubleshooting the LAN Interface

Problem

Corrective Action

Can’t ping any station on the LAN

Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a station connected. If it is off, check the cables between your Prestige and the station.

Verify that the IP address and the subnet mask are consistent between the Prestige and the workstations.

13.4 Problems Connecting to a Remote Node or ISP

Table 13-4 Troubleshooting a Connection to a Remote Node or ISP

Problem

Corrective Action

 

 

Can’t connect to a remote node or

Check Menu 24.1 to verify the line status. If it indicates [down], then

ISP

refer to the section on the line problems.

 

 

 

In Menu 24.4.5, do a manual call to that remote node. Observe the

 

messages and take appropriate actions.

 

 

13.5 Problems for Remote User to Dial-in

 

Table 13-5 Troubleshooting for Remote Users to Dial-in

Problem

 

Corrective Action

 

 

A remote user cannot dial-in

First verify that you have configured the authentication parameters in

 

 

 

 

Menu 13. These would be CLID Authen and Recv. Authen.

 

 

 

 

 

In Menu 14, verify the user name and password for the remote dial-in

 

 

user.

 

 

 

 

 

If the remote dial-in user is negotiating IP, verify that the IP address

 

 

is supplied correctly in Menu 13. Check that either the remote dial-in

 

 

user is supplying a valid IP address, or that the Prestige is assigning

 

 

a valid address from the IP pool.

 

 

 

 

 

Is the remote dial-in user negotiating using IPX? The P100IH does

 

 

not support IPX.

 

 

 

 

 

 

Troubleshooting

 

13-3

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ZyXEL Communications 1001H manual Problems with the LAN Interface, Problems Connecting to a Remote Node or ISP