27.4 Problems Accessing the ZyXEL Device
Table 146 Troubleshooting Accessing the ZyXEL Device
PROBLEM | CORRECTIVE ACTION | |
|
| |
I cannot | The default user password is “user” and admin password is “1234”. The Password | |
access the | field is | |
ZyXEL Device. | case. | |
| If you have changed the password and have now forgotten it, you will need to upload | |
| the default configuration file. This restores all of the factory defaults including the | |
| password. | |
I cannot | Make sure that there is not a Telnet session running. | |
access the | Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to | |
web | ||
the instructions on checking your WAN connection. | ||
configurator. | ||
Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for | ||
| ||
| instructions on checking your LAN connection. | |
| Check that you have enabled web service access. If you have configured a secured | |
| client IP address, your computer’s IP address must match it. Refer to the chapter on | |
| remote management for details. | |
| Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet | |
| for LAN access. | |
| If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the | |
| URL. | |
| See the following section to check that | |
| permissions are allowed. |
27.4.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
•Web browser
•JavaScripts (enabled by default).
•Java permissions (enabled by default).
Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer versions may vary.
27.4.1.1 Internet Explorer Pop-up Blockers
You may have to disable
Either disable
27.4.1.1.1Disable
1In Internet Explorer, select Tools,
Chapter 27 Troubleshooting | 355 |