P-662H/HW-D Series User’s Guide

27.4 Problems Accessing the ZyXEL Device

Table 146 Troubleshooting Accessing the ZyXEL Device

PROBLEM

CORRECTIVE ACTION

 

 

I cannot

The default user password is “user” and admin password is “1234”. The Password

access the

field is case-sensitive. Make sure that you enter the correct password using the proper

ZyXEL Device.

case.

 

If you have changed the password and have now forgotten it, you will need to upload

 

the default configuration file. This restores all of the factory defaults including the

 

password.

I cannot

Make sure that there is not a Telnet session running.

access the

Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to

web

the instructions on checking your WAN connection.

configurator.

Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for

 

 

instructions on checking your LAN connection.

 

Check that you have enabled web service access. If you have configured a secured

 

client IP address, your computer’s IP address must match it. Refer to the chapter on

 

remote management for details.

 

Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet

 

for LAN access.

 

If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the

 

URL.

 

See the following section to check that pop-up windows, JavaScripts and Java

 

permissions are allowed.

27.4.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

•Web browser pop-up windows from your device.

•JavaScripts (enabled by default).

•Java permissions (enabled by default).

Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer versions may vary.

27.4.1.1 Internet Explorer Pop-up Blockers

You may have to disable pop-up blocking to log into your device.

Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or allow pop-up blocking and create an exception for your device’s IP address.

27.4.1.1.1Disable pop-up Blockers

1In Internet Explorer, select Tools, Pop-up Blocker and then select Turn Off Pop-up Blocker.

Chapter 27 Troubleshooting

355