P-662H/HW-D Series User’s Guide

27.3 Problems with the WAN

Table 145 Troubleshooting the WAN

PROBLEM

CORRECTIVE ACTION

 

 

The DSL LED is

Check the telephone wire and connections between the ZyXEL Device DSL port

off.

and the wall jack.

 

Make sure that the telephone company has checked your phone line and set it up

 

for DSL service.

 

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to the

 

Table 142 on page 352.

I cannot get a

The ISP provides the WAN IP address after authenticating you. Authentication

WAN IP address

may be through the user name and password, the MAC address or the host name.

from the ISP.

The username and password apply to PPPoE and PPPoA encapsulation only.

 

 

Make sure that you have entered the correct Service Type, User Name and

 

Password (be sure to use the correct casing). Refer to the WAN Setup chapter.

I cannot access

Make sure the ZyXEL Device is turned on and connected to the network.

the Internet.

Verify your WAN settings. Refer to the chapter on WAN setup.

 

 

Make sure you entered the correct user name and password.

 

If you use PPPoE pass through, make sure that bridge mode is turned on.

 

 

The Internet

Check the schedule rules.

connection

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer

disconnects.

to Chapter 5 on page 85.

 

 

Contact your ISP.

 

 

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Chapter 27 Troubleshooting