Chapter 21 Troubleshooting

•If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the NWA3000-N series AP.

2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.7 on page 27.

3Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled.

4Make sure your computer is in the same subnet as the NWA3000-N series AP. (If you know that there are routers between your computer and the NWA3000-N series AP, skip this step.)

•If there is no DHCP server on your network, make sure your computer’s IP address is in the same subnet as the NWA3000-N series AP.

5Reset the device to its factory defaults, and try to access the NWA3000-N series AP with the default IP address. See your Quick Start Guide.

6If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

•Try to access the NWA3000-N series AP using another service, such as Telnet. If you can access the NWA3000-N series AP, check the remote management settings to find out why the NWA3000-N series AP does not respond to HTTP.

•If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port.

•If you’ve forgotten the NWA3000-N series AP’s IP address, you can use the commands through the console port to check it. Connect your computer to the CONSOLE port using a console cable. Your computer should have a terminal emulation communications program (such as HyperTerminal) set to VT100 terminal emulation, no parity, 8 data bits, 1 stop bit, no flow control and 115200 bps port speed.

I forgot the password.

1The default password is 1234.

2If this does not work, you have to reset the device to its factory defaults. See Section 21.6 on page 277.

I can see the Login screen, but I cannot log in to the NWA3000-N series AP.

 

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NWA3000-N Series User’s Guide