Chapter 21 Troubleshooting

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 21.2 on page 267.

2Make sure you entered your ISP account information correctly. These fields are case-sensitive, so make sure [Caps Lock] is not on.

3If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless client are the same as the settings on the AP.

4Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

5If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the NWA3000-N series AP), but my Internet connection is not available anymore.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.7 on page 27.

2Reboot the NWA3000-N series AP.

3If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.7 on page 27. If the NWA3000-N series AP is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to- peer applications.

2Check the signal strength. If the signal is weak, try moving the NWA3000-N series AP closer to the AP (if possible), and look around to see if there are any devices that might be interfering with the wireless network (microwaves, other wireless networks, and so on).

3Reboot the NWA3000-N series AP.

4If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

 

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NWA3000-N Series User’s Guide