Wayne-Dalton 3663-372 Troubleshooting, Symptom Probable Cause Corrective Action

✓	Troubleshooting
Symptom	Probable Cause	Corrective Action
Opener does not respond to the Wall Station or	No power to the Opener.	Check the Opener Power Cord to outlet connection.
Transmitter.
	Controls are not programmed.	See Activation and Programming section.
Opener works from the Wall Station but not from the	Transmitter is not programmed.	See Activation and Programming section.
Transmitter.
	Weak or dead Transmitter battery.	See Maintenance section for battery replacement.
Opener works from the Transmitter but not from the	Wall Station is not programmed.	See Activation and Programming section.
Wall Station.
	Weak or dead Wall Station battery.	See Maintenance section for battery replacement.
Door does not move and the Opener beeps two times.	The profile routine has not been performed.	Perform the profile routine Step 24 or 25.
Door does not move with a Wall Station or Transmitter	Blown fuse or tripped circuit breaker.	Reset the circuit breaker or contact a qualified service
command and no beeps come from the Opener.		person for fuse information.
	No power to the Opener.
		Check Power Cord connection.
Door does not move with a Wall Station or Transmitter and	Possible loose Motor connection.	Check Motor plug connection.
Opener beeps one time.
Door stops or reverses, and the Opener beeps three or four	Obstruction encountered.	Clear the door path.
times.
	Safety Sensor misalignment (if applicable).	Re-align Safety Sensors Step 21.
	Out-of-balance condition detected.	Run new Profile Routine Step 24 or 25.
Door does not close properly.	Counterbalance Cables are not on the Cable Drums	Apply constant pressure to the Wall Station’s
	properly.	Up/Down Button to close the door.
Door will not close.	Thermal delay: The door has cycled eight times	Door will operate after a one-minute waiting period.
	in a five-minute period.
		Re-align Safety Sensors Step 21.
	Safety Sensor misalignment (if applicable).
		Apply constant pressure to Wall Station Up/Down
	Contact obstruction test failure.	Button until door is closed
		Repeat the profile routine Step 24 or 25 or contact a quali-
		fied service person.
Door does not travel to the full open or full close position.	Door is out of balance.	Adjust the springs to correct the balance or call a qualified
		service person.
	Door limits are set improperly.
		Repeat the profile routine Step 24 or 25.
Door is not sealing to the floor.	Bottom door limit is set too high.	Disconnect the Opener and force the door to the floor.
		Reconnect the Opener and activate the profile routine Step
	Outside door seal is set too tightly against the face of the	24 or 25.
	door.
		Adjust weather seal position.
Motor does not pivot up fully when door is opening.	Counterbalance springs have too much tension.	Adjust the springs to correct the balance or call a qualified
		service person.
		Profile routine may have to be rerun. Step 24 or 25.
Door is reversing at or near the floor.	Outside door seal is too tight against the face	Reinstall the door seal so as to be not so tight against the
	of the door.	face of the door.
	Counterbalance springs have too much tension (torsion).	Adjust Track away from the door until binding is removed.
	Vertical Track is spaced too close to the bottom door	Contact a qualified service person.
	section, causing the door to bind.

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