3Com Dual 56K manual Web browser may be caching older pages

130CHAPTER 10: TROUBLESHOOTING AND MAINTENANCE

Table 6 Symptoms, Causes, and Solutions

Symptom Possible Cause Solution

(continued)

LAN Modem is not answering Auto Answer is set to Disable. Dial-in data calls

Auto Answer must be enabled for the LAN Modem to answer incoming data calls. By default Auto Answer is disabled. Refer to “Configuring Dial-in User Parameters” for more information.

Browser is not displaying newly entered information.

Second channel is not automatically added as bandwidth needs increase

Web browser may be caching older pages.

Only one telephone line connected to the LAN Modem.

Service Provider’s Bandwidth Allocation is not configured to “Add Second Channel as Needed.”

Change the Connect/Disconnect threshold for the second channel.

Web browsers often cache previously-visited pages. This means that the browser may not always display information that has recently changed.

There are two possible solutions for this issue.

■Set your Web browser to display the newest version of page each time the page is loaded (refer to your Web browser’s documentation for instructions).

■Click “Refresh” from your browser’s menu bar to display the latest information.

Connect a second analog telephone line. In order to add a second channel as needed, you must have two telephone lines connected to each ‘Line” port on the back panel of the LAN Modem

Set the Bandwidth Allocation to “Add Second Channel as Needed” via the Service Provider Parameters Page.

You can set the Connect/Disconnect threshold value via the LAN Modem’s Data Call Parameters page.