Receiving Calls, Answering an Incoming Call | Aastra Telecom 6865i

Receiving Calls

When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call.

1Martha Gold

555-1234

Answering an Incoming Call

IP Phone UI

1.For handsfree operation, press or the line/call appearance key for the incoming call. or

Press for headset operation. or

Lift the handset for handset operation.

Note:

The audio mode setting you have selected in Options List > Headset Settings on the IP phone UI determines if the call goes to handsfree or headset operation. For more information, see the section “Audio Mode” on page 24.

If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key for that call.

If you cannot answer the call, the caller goes to voicemail (if configured for your extension).

Note:

The key can be used to cancel the call pickup procedure.

Sending an Incoming Call to Voicemail

You can send an incoming call directly to voicemail without answering the call. To do this, press without picking up the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen dis- plays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages

(example: x4).

41-001523-00 REV00 – 04.2014

101

Image 107

Aastra Telecom 6865i manual Receiving Calls, Answering an Incoming Call, Sending an Incoming Call to Voicemail, 555-1234

Contents

Aastra Model 6865i SIP IP Phone Software License Agreement Content Content Content Content About This Guide Documentation Phone FeaturesWelcome Requirements Installation and Setup Key Panel IP Phone Keys KeyDescription Key Description IP Phone Keys Keypad Key Description Keypad Keys Initializing Network Contacting Redirector Getting StartedPlugging in and Starting the Phone Aastra Done Updating Configuration Checking for new FirmwareChoose Server Server Name SkipSelect Downloading Language Packs L1 John Smith Cfwd All Tue Aug 20 255pm Network Connected Idle ScreensL1 John Smith 9055550055 Tue Aug 20 255pm No Service Incomplete Configuration Option Number Option Methods for Customizing Your PhonePhone Options via the IP Phone UI Simplified Options List Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Status Headings Descriptions Select Phone Status Phone StatusPhone Status via IP Phone UI IP Address Next Enter Finding Your Phone’s IP AddressPhone Status Next Enter IP&MAC Addresses Next Enter Phone Status via the Aastra Web UI Status Condition Description SIP Account Status Ring Tones Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones and Tone Sets Select Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select Preferences Click on Basic Settings Preferences Ring Tones For global configuration Backlight Setting the Contrast LevelDisplay Contrast Level Select Backlight Configuring Backlight OptionsLive Dialpad Enabling/Disabling Live Dialpad Audio Mode Option Description Audio ModeSetting Audio Mode Select Preferences Select Set Audio Select Audio Mode Select Preferences Select Set Audio Headset Mic VolumeSetting Headset Mic Volume Enabling/Disabling Dhsg Select Time Format Configuring Time and Time FormatTime and Date Select Preferences Select Time and Date Select Date Format Configuring Date and Date FormatConfiguring the Time Zone Select Preferences Select Time and Date Select Set Date Configuring Time Servers Configuring Daylight Savings Time Click on Basic Settings Preferences Time and Date Setting Specifying the Language to Use Language Select Screen Language Click on Basic Settings Preferences Language Settings Key Uppercase Characters Lowercase Characters Input LanguageKeypad Input Alphabet Tables Customizing Your Phone Portuguese Select Preferences Select Language Select Input Language Configuring Language Input Using the IP Phone UI Latin 2 Character Set Click on Operation User Password User PasswordSetting a User Password Select Password Click on Operation Phone Lock Resetting a User Password Select Restart Phone Click on Operation Reset Click RestartRestarting Your Phone Phone Lock Phone is locked Locking/Unlocking a PhoneSelect Phone Lock Lock the Phone? field, click Lock Emergency Number Description Emergency Dial PlanDefining an Emergency Dial Plan 911110 Multiple Line and Call Appearance Keys Line Keys and Programmable Keys Key Function Description Programmable Keys Paging Expansion Module Keys Configuring a Line Key Using the Aastra Web UILine Key Programmable Keys Key Creating a Speed Dial KeySpeed Dial Prefix Speeddial Enter Number 333 Cancel SaveLine1 Change Cancel Save Press SD button Creating a Speed Dial Using the Speed Dial Edit OptionSelect Preferences Select Speed Dial Edit Programmable Keys Select from Key 1 through Key Click on Operation Keypad Speed Dial Editing Speed Dial Keys Click on Operation Programmable Keys Editing a Speed Dial on a Programmable Key Click on Operation Keypad Speed Dial Do Not Disturb DND Key Configuring a DND Key Busy Lamp Field BLF Key Configuring a BLF Key Using the Aastra Web UI BLF/List Key Configuring a BLF/List Key Using the Aastra Web UI Contact your System Administrator for the BLF List URI Type field, select Auto call distribution Using the ACD Key XML Key Configuring an XML Key Accessing the XMLApplication Flash Key Configuring a Flash Key Sprecode Key Configuring a Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Picking Up a Parked Call Using the Park Call/Pickup Parked Call FeatureParking a Call Last Call Return Key Configuring a Last Call Return Key Call Forward Key Configuring a Call Forward BLF/Xfer Key Requirements and Functionality BLF/Xfer Configuring a BLF/Xfer Key Using the Aastra Web UI Speeddial/Xfer Key Requirements and Functionality Speeddial/Xfer Configuring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Configuring a Directory Key Callers List Key Configuring a Callers List Key Redial Key Configuring a Redial Key Conference Key Configuring a Conference Key Transfer Key Configuring a Transfer Key Intercom Key Configuring an Intercom Key Using the Icom Key Services Key Using the Services Key Configuring a Services Key Phone Lock Key Configuring a Phone Lock Key Paging Key Configuring a Paging Key Select from Key 1 through Key Type field, select Paging Using the Paging Key Save Key Configuring a Save Key Delete Key Configuring a Delete Key None Key Setting a None Key Dial Making CallsDialing a Number Making and Receiving Calls Using a Headset Using Handsfree SpeakerphoneUsing a Headset Volume Controls for the Headset Microphone Redial Accessing the Redial List Delete All Items from the Redial List MuteDeleting An Item from the Redial List 555-1234 Receiving CallsAnswering an Incoming Call Sending an Incoming Call to Voicemail Automatic Hold When on HoldHandling Calls Placing a Call on Hold Direct Transfer Transferring CallsBlind Transfer Consultive Transfer Indication of Transferred Calls Transferring CallsTransferring an Existing Call to Another Existing Call Completing a Transfer to a Contact in Phone Directory Martha Gold François Dupont Leave Drop Using Local ConferencingConferencing Calls Local Conferencing Creating a Conference Call by Joining Two Existing Calls Martha Gold DialMartha Gold François Dupont Drop Using Centralized Conferencing Joining Additional Parties to Active Conferences Ending CallsEnding a Conference and Transferring Remaining Parties Directory Managing Calls Directory Empty Use Save to add Accessing Your DirectoryManaging the Directory Martha Gold 555-1234 To edit Adding a New Entry to the DirectoryEditing an Entry in the Directory Saved Directory Martha Gold Delete again to erase this item Deleting an Entry in the DirectoryDelete All Entries in the Directory Saving Entries to the Directory Saving from the Redial List Downloading the Directory to Your PCSaving from the Callers List Click on Operation Directory Downloading the Directory IconDescription Accessing the Callers ListCallers List Callers List is Empty Editing Entries in the Callers ListDeleting An Entry in the Callers List Deleting All Entries in the Callers List Downloading the Callers List to Your PC Missed Calls IndicatorAccessing and Clearing Missed Calls Download the Callers List L1 John Smith DND On Tue Aug 20 255pm DND ConfigurationDND and Call Forward Click on Basic Settings Preferences General Configuring DND Using the Aastra Web UI Click on Basic Settings Account Configuration John Smith Using DND Modes via the IP Phone UIDND in Account Mode DND in Phone Mode Default Smith All On Done DND in Custom ModeApply Changes 0Cancel #Confirm John Smith All Off Call Forward Configuration Configuring Cfwd Using the Aastra Web UI 126 Using Cfwd via the IP Phone UI Cfwd in Account Mode Change Cfwd Number 5555 Change Cancel SetCfwd All Use to view Cfwd State Done Change NextSet Cfwd All Use To view No. Rings Change Done Next Set Cfwd NoAnswer Use to view Cfwd State Done Change Cfwd Number John Smith Cfwd All Tue Aug 20 255pm Cfwd in Phone ModeCfwd Mode All Off DoneChange All On Cfwd State Done Change Cfwd Number 5555 Cancel Set 133 Cfwd in Custom Mode Cfwd All Use to view Cfwd State Done Change Next Set 136 Display Dtmf Digits Additional FeaturesConfiguring Display of Dtmf Digits Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Configuring Status Scroll Delay Status Scroll Delay Switch UI Focus to Ringing Line Call Hold Reminder During Active Calls Configuring Call Hold Reminder During Active Calls Call Hold Reminder on single hold Configuring Call Hold Reminder Call Waiting Tone Period Configuring Call Waiting Tone Period Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout 147 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls Configuring Message Waiting Indicator Message Waiting Indicator Allow Barge Incoming Intercom Call FeaturesAuto-Answer/Play Warning Tone Microphone Mute Configuring Incoming Intercom Settings Group RTP Paging Configuring Group RTP Paging Keys States and LED Behavior Shared Call Appearance SCA Call Bridging Line Key Phone Behavior Other FeaturesStar Codes Line Keys and Idle Screens None BLF/Xfer Line Speeddial/Xfer Model M680i Expansion Module Press-and-Hold to Create a Speed Dial Key Using the Expansion ModulesM680i Expansion Module Troubleshooting Solutions Exclusions Limited WarrantyWarranty Repair Services After Warranty Service Repair Notice Limited Warranty Australia Only Limited Warranty Australia Only Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table Appendix a Time Zone Codes MUT AKS Numerics Index Index Index Disclaimer