Handling Calls
Transferring Calls
Use the following procedure to transfer a call to another extension.
IP Phone UI
1.Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.Press the 
key.
3.Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.
To cancel the transfer press the | key, or hangup the handset. |
Note:
Users are able to edit the destination number by pressing the 3 navigation key, which acts as a Backspace key.
4.Complete either a blind or consultative transfer:
a)To complete a blind transfer, press the 
key again before the receiving end answers.
b)To complete a consultative transfer, press 4Dial to dial out and remain on the line to speak with the Party 2, before
either pressing the 
key or 
key, or hanging up the handset to transfer Party 1 to Party 2.
Transferring an Existing Call to Another Existing Call
1.Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold)
2.Press the 3 or 4 navigation keys to scroll to the party to whom you wish to transfer the active call.
3.Press the 
key.
The active call will be transferred.
Completing a Transfer to a Contact in Phone Directory
Users can complete a blind transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is no change to start a consultative call.
To Transfer a Call to a Contact in the Phone Directory:
1.Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.Press the 
key.
3.Press the programmed Directory key and select a contact.
4.To complete a blind transfer, press the 
key again before the receiving end answers.
To complete a consultative transfer, press 4Dial to call the contact. Remain on the line to speak with Party 2 before
pressing the 
key again to transfer Party 1 to Party 2.
To cancel the transfer, press the 
key.
Indication of Transferred Calls
When you transfer an active call, the
L1 Call Transferred
104 |
