Transferring Calls, Blind Transfer | Aastra Telecom 6865i guide

Handling Calls

Transferring Calls

The 6865i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls.

Transfer Key

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.

Consultive Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.

Direct Transfer

The 6865i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the direct transfer will be performed.

41-001523-00 REV00 – 04.2014

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Aastra Telecom 6865i manual Transferring Calls, Blind Transfer, Consultive Transfer, Direct Transfer

Contents

Aastra Model 6865i SIP IP Phone Software License Agreement Content Content Content Content Welcome Documentation Phone FeaturesAbout This Guide Requirements Installation and Setup Key Panel IP Phone Keys KeyDescription Key Description IP Phone Keys Keypad Key Description Keypad Keys Plugging in and Starting the Phone Getting StartedAastra Initializing Network Contacting Redirector Choose Server Server Name SkipSelect Updating Configuration Checking for new FirmwareDownloading Language Packs Done L1 John Smith 9055550055 Tue Aug 20 255pm Idle ScreensL1 John Smith Cfwd All Tue Aug 20 255pm Network Connected No Service Incomplete Configuration Phone Options via the IP Phone UI Methods for Customizing Your PhoneOption Number Option Simplified Options List Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Status Headings Descriptions Phone Status via IP Phone UI Phone StatusSelect Phone Status Phone Status Next Enter Finding Your Phone’s IP AddressIP&MAC Addresses Next Enter IP Address Next Enter Phone Status via the Aastra Web UI Status Condition Description SIP Account Status Customizing Your Phone Configuration Method Valid Values Default ValueRing Tones and Tone Sets Ring Tones Ring Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring Tone Click on Basic Settings Preferences Ring Tones For global configuration Display Setting the Contrast LevelContrast Level Backlight Live Dialpad Configuring Backlight OptionsEnabling/Disabling Live Dialpad Select Backlight Setting Audio Mode Audio ModeSelect Preferences Select Set Audio Select Audio Mode Audio Mode Option Description Setting Headset Mic Volume Headset Mic VolumeEnabling/Disabling Dhsg Select Preferences Select Set Audio Time and Date Configuring Time and Time FormatSelect Preferences Select Time and Date Select Time Format Configuring the Time Zone Configuring Date and Date FormatSelect Preferences Select Time and Date Select Set Date Select Date Format Configuring Time Servers Configuring Daylight Savings Time Click on Basic Settings Preferences Time and Date Setting Specifying the Language to Use Language Select Screen Language Click on Basic Settings Preferences Language Settings Keypad Input Alphabet Tables Input LanguageKey Uppercase Characters Lowercase Characters Customizing Your Phone Portuguese Select Preferences Select Language Select Input Language Configuring Language Input Using the IP Phone UI Latin 2 Character Set Setting a User Password User PasswordSelect Password Click on Operation User Password Click on Operation Phone Lock Resetting a User Password Restarting Your Phone Click on Operation Reset Click RestartPhone Lock Select Restart Phone Select Phone Lock Locking/Unlocking a PhoneLock the Phone? field, click Lock Phone is locked Defining an Emergency Dial Plan Emergency Dial Plan911110 Emergency Number Description Multiple Line and Call Appearance Keys Line Keys and Programmable Keys Key Function Description Programmable Keys Paging Line Key Configuring a Line Key Using the Aastra Web UIProgrammable Keys Expansion Module Keys Speed Dial Prefix Creating a Speed Dial KeyKey Line1 Change Cancel Save 333 Cancel SaveSpeeddial Enter Number Select Preferences Select Speed Dial Edit Creating a Speed Dial Using the Speed Dial Edit OptionPress SD button Programmable Keys Select from Key 1 through Key Click on Operation Keypad Speed Dial Editing Speed Dial Keys Click on Operation Programmable Keys Editing a Speed Dial on a Programmable Key Click on Operation Keypad Speed Dial Do Not Disturb DND Key Configuring a DND Key Busy Lamp Field BLF Key Configuring a BLF Key Using the Aastra Web UI BLF/List Key Configuring a BLF/List Key Using the Aastra Web UI Contact your System Administrator for the BLF List URI Type field, select Auto call distribution Using the ACD Key XML Key Configuring an XML Key Accessing the XMLApplication Flash Key Configuring a Flash Key Sprecode Key Configuring a Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Parking a Call Using the Park Call/Pickup Parked Call FeaturePicking Up a Parked Call Last Call Return Key Configuring a Last Call Return Key Call Forward Key Configuring a Call Forward BLF/Xfer Key Requirements and Functionality BLF/Xfer Configuring a BLF/Xfer Key Using the Aastra Web UI Speeddial/Xfer Key Requirements and Functionality Speeddial/Xfer Configuring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Configuring a Directory Key Callers List Key Configuring a Callers List Key Redial Key Configuring a Redial Key Conference Key Configuring a Conference Key Transfer Key Configuring a Transfer Key Intercom Key Configuring an Intercom Key Using the Icom Key Services Key Using the Services Key Configuring a Services Key Phone Lock Key Configuring a Phone Lock Key Paging Key Configuring a Paging Key Select from Key 1 through Key Type field, select Paging Using the Paging Key Save Key Configuring a Save Key Delete Key Configuring a Delete Key None Key Setting a None Key Dialing a Number Making CallsDial Using a Headset Using Handsfree SpeakerphoneVolume Controls for the Headset Microphone Making and Receiving Calls Using a Headset Redial Accessing the Redial List Deleting An Item from the Redial List MuteDelete All Items from the Redial List Answering an Incoming Call Receiving CallsSending an Incoming Call to Voicemail 555-1234 Handling Calls When on HoldPlacing a Call on Hold Automatic Hold Blind Transfer Transferring CallsConsultive Transfer Direct Transfer Transferring an Existing Call to Another Existing Call Transferring CallsCompleting a Transfer to a Contact in Phone Directory Indication of Transferred Calls Conferencing Calls Using Local ConferencingLocal Conferencing Martha Gold François Dupont Leave Drop Martha Gold François Dupont Drop Martha Gold DialCreating a Conference Call by Joining Two Existing Calls Using Centralized Conferencing Ending a Conference and Transferring Remaining Parties Ending CallsJoining Additional Parties to Active Conferences Directory Managing Calls Managing the Directory Accessing Your DirectoryDirectory Empty Use Save to add Editing an Entry in the Directory Adding a New Entry to the DirectorySaved Directory Martha Gold Martha Gold 555-1234 To edit Delete All Entries in the Directory Deleting an Entry in the DirectorySaving Entries to the Directory Delete again to erase this item Saving from the Callers List Downloading the Directory to Your PCSaving from the Redial List Click on Operation Directory Downloading the Directory Callers List Accessing the Callers ListIconDescription Deleting An Entry in the Callers List Editing Entries in the Callers ListDeleting All Entries in the Callers List Callers List is Empty Accessing and Clearing Missed Calls Missed Calls IndicatorDownloading the Callers List to Your PC Download the Callers List DND and Call Forward DND ConfigurationL1 John Smith DND On Tue Aug 20 255pm Click on Basic Settings Preferences General Configuring DND Using the Aastra Web UI Click on Basic Settings Account Configuration DND in Account Mode Using DND Modes via the IP Phone UIDND in Phone Mode Default John Smith Apply Changes 0Cancel #Confirm DND in Custom ModeJohn Smith All Off Smith All On Done Call Forward Configuration Configuring Cfwd Using the Aastra Web UI 126 Using Cfwd via the IP Phone UI Cfwd in Account Mode Cfwd All Use to view Cfwd State Done Change NextSet Change Cancel SetCfwd All Use To view Change Cfwd Number 5555 No. Rings Change Done Next Set Cfwd NoAnswer Use to view Cfwd State Done Change Cfwd Number Cfwd Mode All Off DoneChange All On Cfwd in Phone ModeJohn Smith Cfwd All Tue Aug 20 255pm Cfwd State Done Change Cfwd Number 5555 Cancel Set 133 Cfwd in Custom Mode Cfwd All Use to view Cfwd State Done Change Next Set 136 Configuring Display of Dtmf Digits Additional FeaturesDisplay Dtmf Digits Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Configuring Status Scroll Delay Status Scroll Delay Switch UI Focus to Ringing Line Call Hold Reminder During Active Calls Configuring Call Hold Reminder During Active Calls Call Hold Reminder on single hold Configuring Call Hold Reminder Call Waiting Tone Period Configuring Call Waiting Tone Period Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout 147 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls Configuring Message Waiting Indicator Message Waiting Indicator Auto-Answer/Play Warning Tone Incoming Intercom Call FeaturesMicrophone Mute Allow Barge Configuring Incoming Intercom Settings Group RTP Paging Configuring Group RTP Paging Keys States and LED Behavior Shared Call Appearance SCA Call Bridging Star Codes Other FeaturesLine Keys and Idle Screens Line Key Phone Behavior None BLF/Xfer Line Speeddial/Xfer Model M680i Expansion Module M680i Expansion Module Using the Expansion ModulesPress-and-Hold to Create a Speed Dial Key Troubleshooting Solutions Warranty Repair Services Limited WarrantyAfter Warranty Service Exclusions Repair Notice Limited Warranty Australia Only Limited Warranty Australia Only Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code Appendix a Time Zone Codes MUT AKS Numerics Index Index Index Disclaimer