Manuals / Aastra Telecom / Communications / IP Phone

Aastra Telecom 6865i Line Keys and Programmable Keys, Multiple Line and Call Appearance Keys

Models: 6865i

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Line Keys and Programmable Keys

This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys located above the phone’s LCD screen.

Programmable Keys

Line/Call Appearances

Multiple Line and Call Appearance Keys

The 6865i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

Line/Call Appearance LED Behavior	Line/Call Appearance Status
Off	Idle line or no call activity

Light flashes quickly	Ringing

Light is solid	Connected

Light flashes slowly	Hold

When you have more than one call, you can use the left and right navigation keys 3 and 4 to scroll left and right to the different call screens. The display shows which line the call information is referring to (L1 to L9), the Caller ID information (name and number, if available), the call status and the timer specific to that call.

42	41-001523-00 REV00 – 04.2014

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Aastra Telecom 6865i manual Line Keys and Programmable Keys, Multiple Line and Call Appearance Keys

Contents

Aastra Model 6865i SIP IP Phone Software License Agreement Content Content Content Content Documentation Phone Features WelcomeAbout This Guide Installation and Setup RequirementsIP Phone Keys Key PanelKey Description KeyDescriptionIP Phone Keys Keypad Keys Keypad Key DescriptionGetting Started Plugging in and Starting the PhoneAastra Initializing Network Contacting RedirectorUpdating Configuration Checking for new Firmware Choose Server Server Name SkipSelectDownloading Language Packs DoneIdle Screens L1 John Smith 9055550055 Tue Aug 20 255pmL1 John Smith Cfwd All Tue Aug 20 255pm Network Connected Incomplete Configuration No ServiceMethods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Option Using the IP Phone UI Simplified Options ListUsing the Aastra Web UI Phone Options via the Aastra Web UIHeadings Descriptions StatusPhone Status Phone Status via IP Phone UISelect Phone Status Finding Your Phone’s IP Address Phone Status Next EnterIP&MAC Addresses Next Enter IP Address Next EnterPhone Status via the Aastra Web UI SIP Account Status Status Condition DescriptionConfiguration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring TonesConfiguring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring ToneFor global configuration Click on Basic Settings Preferences Ring TonesSetting the Contrast Level DisplayContrast Level BacklightConfiguring Backlight Options Live DialpadEnabling/Disabling Live Dialpad Select BacklightAudio Mode Setting Audio ModeSelect Preferences Select Set Audio Select Audio Mode Audio Mode Option DescriptionHeadset Mic Volume Setting Headset Mic VolumeEnabling/Disabling Dhsg Select Preferences Select Set AudioConfiguring Time and Time Format Time and DateSelect Preferences Select Time and Date Select Time FormatConfiguring Date and Date Format Configuring the Time ZoneSelect Preferences Select Time and Date Select Set Date Select Date FormatConfiguring Daylight Savings Time Configuring Time ServersClick on Basic Settings Preferences Time and Date Setting Language Specifying the Language to UseClick on Basic Settings Preferences Language Settings Select Screen LanguageInput Language Keypad Input Alphabet TablesKey Uppercase Characters Lowercase Characters Customizing Your Phone Portuguese Configuring Language Input Using the IP Phone UI Select Preferences Select Language Select Input LanguageLatin 2 Character Set User Password Setting a User PasswordSelect Password Click on Operation User PasswordResetting a User Password Click on Operation Phone LockClick on Operation Reset Click Restart Restarting Your PhonePhone Lock Select Restart PhoneLocking/Unlocking a Phone Select Phone LockLock the Phone? field, click Lock Phone is lockedEmergency Dial Plan Defining an Emergency Dial Plan911110 Emergency Number DescriptionLine Keys and Programmable Keys Multiple Line and Call Appearance KeysProgrammable Keys Key Function DescriptionPaging Configuring a Line Key Using the Aastra Web UI Line KeyProgrammable Keys Expansion Module KeysCreating a Speed Dial Key Speed Dial PrefixKey 333 Cancel Save Line1 Change Cancel SaveSpeeddial Enter Number Creating a Speed Dial Using the Speed Dial Edit Option Select Preferences Select Speed Dial EditPress SD button Programmable Keys Click on Operation Keypad Speed Dial Select from Key 1 through KeyEditing Speed Dial Keys Editing a Speed Dial on a Programmable Key Click on Operation Programmable KeysClick on Operation Keypad Speed Dial Configuring a DND Key Do Not Disturb DND KeyConfiguring a BLF Key Using the Aastra Web UI Busy Lamp Field BLF KeyConfiguring a BLF/List Key Using the Aastra Web UI BLF/List KeyContact your System Administrator for the BLF List URI Type field, select Auto call distribution Using the ACD Key XML Key Configuring an XML Key Accessing the XMLApplication Configuring a Flash Key Flash KeyConfiguring a Sprecode Key Sprecode KeyConfiguring Park/Pickup Keys Park/Pickup KeysUsing the Park Call/Pickup Parked Call Feature Parking a CallPicking Up a Parked Call Configuring a Last Call Return Key Last Call Return KeyConfiguring a Call Forward Call Forward KeyBLF/Xfer BLF/Xfer Key Requirements and FunctionalityConfiguring a BLF/Xfer Key Using the Aastra Web UI Speeddial/Xfer Speeddial/Xfer Key Requirements and FunctionalityConfiguring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Configuring a Directory Key Callers List Key Configuring a Callers List Key Redial Key Configuring a Redial Key Conference Key Configuring a Conference Key Transfer Key Configuring a Transfer Key Configuring an Intercom Key Intercom KeyUsing the Icom Key Services Key Configuring a Services Key Using the Services KeyConfiguring a Phone Lock Key Phone Lock KeyConfiguring a Paging Key Paging KeyUsing the Paging Key Select from Key 1 through Key Type field, select PagingSave Key Configuring a Save Key Delete Key Configuring a Delete Key Setting a None Key None KeyMaking Calls Dialing a NumberDial Using Handsfree Speakerphone Using a HeadsetVolume Controls for the Headset Microphone Making and Receiving Calls Using a HeadsetAccessing the Redial List RedialMute Deleting An Item from the Redial ListDelete All Items from the Redial List Receiving Calls Answering an Incoming CallSending an Incoming Call to Voicemail 555-1234When on Hold Handling CallsPlacing a Call on Hold Automatic HoldTransferring Calls Blind TransferConsultive Transfer Direct TransferTransferring Calls Transferring an Existing Call to Another Existing CallCompleting a Transfer to a Contact in Phone Directory Indication of Transferred CallsUsing Local Conferencing Conferencing CallsLocal Conferencing Martha Gold François Dupont Leave DropMartha Gold Dial Martha Gold François Dupont DropCreating a Conference Call by Joining Two Existing Calls Using Centralized Conferencing Ending Calls Ending a Conference and Transferring Remaining PartiesJoining Additional Parties to Active Conferences Managing Calls DirectoryAccessing Your Directory Managing the DirectoryDirectory Empty Use Save to add Adding a New Entry to the Directory Editing an Entry in the DirectorySaved Directory Martha Gold Martha Gold 555-1234 To editDeleting an Entry in the Directory Delete All Entries in the DirectorySaving Entries to the Directory Delete again to erase this itemDownloading the Directory to Your PC Saving from the Callers ListSaving from the Redial List Downloading the Directory Click on Operation DirectoryAccessing the Callers List Callers ListIconDescription Editing Entries in the Callers List Deleting An Entry in the Callers ListDeleting All Entries in the Callers List Callers List is EmptyMissed Calls Indicator Accessing and Clearing Missed CallsDownloading the Callers List to Your PC Download the Callers List DND Configuration DND and Call ForwardL1 John Smith DND On Tue Aug 20 255pm Configuring DND Using the Aastra Web UI Click on Basic Settings Preferences GeneralClick on Basic Settings Account Configuration Using DND Modes via the IP Phone UI DND in Account ModeDND in Phone Mode Default John SmithDND in Custom Mode Apply Changes 0Cancel #ConfirmJohn Smith All Off Smith All On DoneCall Forward Configuration Configuring Cfwd Using the Aastra Web UI 126 Using Cfwd via the IP Phone UI Cfwd in Account Mode Change Cancel Set Cfwd All Use to view Cfwd State Done Change NextSetCfwd All Use To view Change Cfwd Number 5555Cfwd NoAnswer Use to view Cfwd State Done Change Cfwd Number No. Rings Change Done Next SetCfwd in Phone Mode Cfwd Mode All Off DoneChange All OnJohn Smith Cfwd All Tue Aug 20 255pm Cfwd State Done Change Cfwd Number 5555 Cancel Set 133 Cfwd in Custom Mode Cfwd All Use to view Cfwd State Done Change Next Set 136 Additional Features Configuring Display of Dtmf DigitsDisplay Dtmf Digits Configuring Call Waiting Tone Play Call Waiting ToneConfiguring Stuttered Dial Tone Stuttered Dial ToneConfiguring XML Beep Support XML Beep SupportStatus Scroll Delay Configuring Status Scroll DelaySwitch UI Focus to Ringing Line Configuring Call Hold Reminder During Active Calls Call Hold Reminder During Active CallsConfiguring Call Hold Reminder Call Hold Reminder on single holdConfiguring Call Waiting Tone Period Call Waiting Tone PeriodPreferred Line and Preferred Line Timeout Phone Feature Preferred Line Behavior147 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming CallsMessage Waiting Indicator Configuring Message Waiting IndicatorIncoming Intercom Call Features Auto-Answer/Play Warning ToneMicrophone Mute Allow BargeConfiguring Incoming Intercom Settings Configuring Group RTP Paging Group RTP PagingShared Call Appearance SCA Call Bridging Keys States and LED BehaviorOther Features Star CodesLine Keys and Idle Screens Line Key Phone BehaviorModel M680i Expansion Module None BLF/Xfer Line Speeddial/XferUsing the Expansion Modules M680i Expansion ModulePress-and-Hold to Create a Speed Dial Key Troubleshooting Solutions Limited Warranty Warranty Repair ServicesAfter Warranty Service ExclusionsLimited Warranty Australia Only Repair NoticeLimited Warranty Australia Only Appendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code Appendix a Time Zone Codes MUT AKS Index NumericsIndex Index Disclaimer