Managing Calls
41-001523-00 REV00 – 04.2014 119
DND and Call Forward
The 6865i has a feature that allows you to configure Do Not Disurb (DND) and Call Forward (CFWD) for multiple accounts
on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD. The three modes you
can set on the phone for these features are:
•Account
•Phone
•Custom
The following paragraphs describe account-based DND and CFWD:
•DND Configuration
•Call Forward Configuration

DND Configuration

Do Not Disturb (DND) is a feature on the phone that prevents the phone from ringing and receiving incoming calls. When
DND is enabled with CFWD, any incoming calls can be call forwarded to voicemail or another number. See “Call Forward
Configuration” on page124 for more information about call for warding to other numbers.
On the 6865i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three
modes for DND using the Aastra Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone
(default), and Custom. DND performs according to the mode you set.
You can then configure a DND key for the phone using the Aastra Web UI at the path, Operation > Programmable Keys. You
can enable and disable DND by toggling the key or by setting DND for a specific account at the path,
Basic Settings > Account Configuration. Once you enable DND, DND On displays on the LCD for the applicable account.
The following describes the key behavior for each DND mode.
•Account: The DND key toggles the account in focus on the IP phone UI, to ON or OFF if DND enabled for that account.
•Phone (default): The DND key toggles all accounts on the phone to ON or OFF.
•Custom: The DND key displays custom screens on the IP phone UI. User can select whether to enable/disable DND per
account, enable DND on all accounts, or disable DND on all accounts.
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to Phone.
Notes:
•If you make changes to the configuration for DND via the IP phone UI, you must refresh the Aastra Web UI screen to see
the changes.
•If DND is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the DND-enabled
account is in focus.
John Smith
DND On
Tue Aug 20 2:55pm
L1