Handling Calls, Placing a Call on Hold | Aastra Telecom 6865i

Handling Calls

When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls.

Placing a Call on Hold

You can place an active call on hold by pressing the key. When you place a call on hold, only your phone can retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

L1 Call held

01:25

For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator (MWI) LEDs flash.

IP Phone UI

1.Connect to the call (if not already connected).

2.Press the key.

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold. The screen displays Call held with the line number the call is held at the phone.

Note:

If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on flashes to indicate that you are still connected.

L1 Martha Gold

555-1234 01:35

Automatic Hold

When juggling between calls, you do not have to press the key to go from one call to the next. The phone auto- matically puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press to disconnect the call.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appearance key again, you disconnect from the call.

102	41-001523-00 REV00 – 04.2014

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Aastra Telecom 6865i manual Handling Calls, Placing a Call on Hold, When on Hold, Automatic Hold, Retrieving a Held Call

Contents

Aastra Model 6865i SIP IP Phone Software License Agreement Content Content Content Content Documentation Phone Features WelcomeAbout This Guide Installation and Setup Requirements IP Phone Keys Key Panel Key Description KeyDescription IP Phone Keys Keypad Keys Keypad Key Description Getting Started Plugging in and Starting the PhoneAastra Initializing Network Contacting Redirector Updating Configuration Checking for new Firmware Choose Server Server Name SkipSelectDownloading Language Packs Done Idle Screens L1 John Smith 9055550055 Tue Aug 20 255pmL1 John Smith Cfwd All Tue Aug 20 255pm Network Connected Incomplete Configuration No Service Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Option Using the IP Phone UI Simplified Options List Using the Aastra Web UI Phone Options via the Aastra Web UI Headings Descriptions Status Phone Status Phone Status via IP Phone UISelect Phone Status Finding Your Phone’s IP Address Phone Status Next EnterIP&MAC Addresses Next Enter IP Address Next Enter Phone Status via the Aastra Web UI SIP Account Status Status Condition Description Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring Tone For global configuration Click on Basic Settings Preferences Ring Tones Setting the Contrast Level DisplayContrast Level Backlight Configuring Backlight Options Live DialpadEnabling/Disabling Live Dialpad Select Backlight Audio Mode Setting Audio ModeSelect Preferences Select Set Audio Select Audio Mode Audio Mode Option Description Headset Mic Volume Setting Headset Mic VolumeEnabling/Disabling Dhsg Select Preferences Select Set Audio Configuring Time and Time Format Time and DateSelect Preferences Select Time and Date Select Time Format Configuring Date and Date Format Configuring the Time ZoneSelect Preferences Select Time and Date Select Set Date Select Date Format Configuring Daylight Savings Time Configuring Time Servers Click on Basic Settings Preferences Time and Date Setting Language Specifying the Language to Use Click on Basic Settings Preferences Language Settings Select Screen Language Input Language Keypad Input Alphabet TablesKey Uppercase Characters Lowercase Characters Customizing Your Phone Portuguese Configuring Language Input Using the IP Phone UI Select Preferences Select Language Select Input Language Latin 2 Character Set User Password Setting a User PasswordSelect Password Click on Operation User Password Resetting a User Password Click on Operation Phone Lock Click on Operation Reset Click Restart Restarting Your PhonePhone Lock Select Restart Phone Locking/Unlocking a Phone Select Phone LockLock the Phone? field, click Lock Phone is locked Emergency Dial Plan Defining an Emergency Dial Plan911110 Emergency Number Description Line Keys and Programmable Keys Multiple Line and Call Appearance Keys Programmable Keys Key Function Description Paging Configuring a Line Key Using the Aastra Web UI Line KeyProgrammable Keys Expansion Module Keys Creating a Speed Dial Key Speed Dial PrefixKey 333 Cancel Save Line1 Change Cancel SaveSpeeddial Enter Number Creating a Speed Dial Using the Speed Dial Edit Option Select Preferences Select Speed Dial EditPress SD button Programmable Keys Click on Operation Keypad Speed Dial Select from Key 1 through Key Editing Speed Dial Keys Editing a Speed Dial on a Programmable Key Click on Operation Programmable Keys Click on Operation Keypad Speed Dial Configuring a DND Key Do Not Disturb DND Key Configuring a BLF Key Using the Aastra Web UI Busy Lamp Field BLF Key Configuring a BLF/List Key Using the Aastra Web UI BLF/List Key Contact your System Administrator for the BLF List URI Type field, select Auto call distribution Using the ACD Key XML Key Configuring an XML Key Accessing the XMLApplication Configuring a Flash Key Flash Key Configuring a Sprecode Key Sprecode Key Configuring Park/Pickup Keys Park/Pickup Keys Using the Park Call/Pickup Parked Call Feature Parking a CallPicking Up a Parked Call Configuring a Last Call Return Key Last Call Return Key Configuring a Call Forward Call Forward Key BLF/Xfer BLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key Using the Aastra Web UI Speeddial/Xfer Speeddial/Xfer Key Requirements and Functionality Configuring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Configuring a Directory Key Callers List Key Configuring a Callers List Key Redial Key Configuring a Redial Key Conference Key Configuring a Conference Key Transfer Key Configuring a Transfer Key Configuring an Intercom Key Intercom Key Using the Icom Key Services Key Configuring a Services Key Using the Services Key Configuring a Phone Lock Key Phone Lock Key Configuring a Paging Key Paging Key Using the Paging Key Select from Key 1 through Key Type field, select Paging Save Key Configuring a Save Key Delete Key Configuring a Delete Key Setting a None Key None Key Making Calls Dialing a NumberDial Using Handsfree Speakerphone Using a HeadsetVolume Controls for the Headset Microphone Making and Receiving Calls Using a Headset Accessing the Redial List Redial Mute Deleting An Item from the Redial ListDelete All Items from the Redial List Receiving Calls Answering an Incoming CallSending an Incoming Call to Voicemail 555-1234 When on Hold Handling CallsPlacing a Call on Hold Automatic Hold Transferring Calls Blind TransferConsultive Transfer Direct Transfer Transferring Calls Transferring an Existing Call to Another Existing CallCompleting a Transfer to a Contact in Phone Directory Indication of Transferred Calls Using Local Conferencing Conferencing CallsLocal Conferencing Martha Gold François Dupont Leave Drop Martha Gold Dial Martha Gold François Dupont DropCreating a Conference Call by Joining Two Existing Calls Using Centralized Conferencing Ending Calls Ending a Conference and Transferring Remaining PartiesJoining Additional Parties to Active Conferences Managing Calls Directory Accessing Your Directory Managing the DirectoryDirectory Empty Use Save to add Adding a New Entry to the Directory Editing an Entry in the DirectorySaved Directory Martha Gold Martha Gold 555-1234 To edit Deleting an Entry in the Directory Delete All Entries in the DirectorySaving Entries to the Directory Delete again to erase this item Downloading the Directory to Your PC Saving from the Callers ListSaving from the Redial List Downloading the Directory Click on Operation Directory Accessing the Callers List Callers ListIconDescription Editing Entries in the Callers List Deleting An Entry in the Callers ListDeleting All Entries in the Callers List Callers List is Empty Missed Calls Indicator Accessing and Clearing Missed CallsDownloading the Callers List to Your PC Download the Callers List DND Configuration DND and Call ForwardL1 John Smith DND On Tue Aug 20 255pm Configuring DND Using the Aastra Web UI Click on Basic Settings Preferences General Click on Basic Settings Account Configuration Using DND Modes via the IP Phone UI DND in Account ModeDND in Phone Mode Default John Smith DND in Custom Mode Apply Changes 0Cancel #ConfirmJohn Smith All Off Smith All On Done Call Forward Configuration Configuring Cfwd Using the Aastra Web UI 126 Using Cfwd via the IP Phone UI Cfwd in Account Mode Change Cancel Set Cfwd All Use to view Cfwd State Done Change NextSetCfwd All Use To view Change Cfwd Number 5555 Cfwd NoAnswer Use to view Cfwd State Done Change Cfwd Number No. Rings Change Done Next Set Cfwd in Phone Mode Cfwd Mode All Off DoneChange All OnJohn Smith Cfwd All Tue Aug 20 255pm Cfwd State Done Change Cfwd Number 5555 Cancel Set 133 Cfwd in Custom Mode Cfwd All Use to view Cfwd State Done Change Next Set 136 Additional Features Configuring Display of Dtmf DigitsDisplay Dtmf Digits Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Switch UI Focus to Ringing Line Configuring Call Hold Reminder During Active Calls Call Hold Reminder During Active Calls Configuring Call Hold Reminder Call Hold Reminder on single hold Configuring Call Waiting Tone Period Call Waiting Tone Period Preferred Line and Preferred Line Timeout Phone Feature Preferred Line Behavior 147 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Call Features Auto-Answer/Play Warning ToneMicrophone Mute Allow Barge Configuring Incoming Intercom Settings Configuring Group RTP Paging Group RTP Paging Shared Call Appearance SCA Call Bridging Keys States and LED Behavior Other Features Star CodesLine Keys and Idle Screens Line Key Phone Behavior Model M680i Expansion Module None BLF/Xfer Line Speeddial/Xfer Using the Expansion Modules M680i Expansion ModulePress-and-Hold to Create a Speed Dial Key Troubleshooting Solutions Limited Warranty Warranty Repair ServicesAfter Warranty Service Exclusions Limited Warranty Australia Only Repair Notice Limited Warranty Australia Only Appendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code Appendix a Time Zone Codes MUT AKS Index Numerics Index Index Disclaimer