AMX NI-3101-SIG manual Tcp/Ip

Troubleshooting

Troubleshooting Information (Cont.)

Symptom	Solution
I can’t connect to my NI Controller	A USB cable is used for Serial communication between the PC and the
via the rear Configuration Port	Master.
using a USB cable.	• Verify the USB connectors are securely inserted into their respective
	ports on both the rear Configuration Port (on the NI) and on the PC.
	• The NI-3101-SIG is configured to a fixed Baud Rate of 115200.
My NetLinx devices drop offline	The benefit of setting the Ethernet mode is to keep the Master (NI
periodically when communicating	Controller) from having to auto negotiate with the Network.
over Ethernet.	On NetLinx Masters (such as those onboard the NIs), from Telnet or
	Terminal, you can send the SET ETHERNET MODE command.
	Examples:
	SET ETHERNET MODE 10 HALF
	SET ETHERNET MODE 10 FULL
	SET ETHERNET MODE 100 HALF
	SET ETHERNET MODE 100 FULL
	SET ETHERNET MODE AUTO
	The NI Controllers can utilize all of the above Ethernet modes.
When plugging the Master into a	(see above for resolution)
fixed speed hub or switch
(i.e. 10-BaseT Hub or Switch), the
hub or switch acts erratically.
I’m unable to connect to the	(see above for resolution)
NetLinx Master from a PC over
TCP/IP.
During the firmware upgrade	This occurs when initially upgrading the on-board Master from a
process, NetLinx Studio failed to	previous firmware build (117 or lower), to the new Web Security
install the last component.	firmware (build 300 or higher).
	• Only upon the initial installation of the new build will be a failure of a
	successful download of the last component. This is part of the initial
	update procedure and will not occur during uploads of later firmware.
	• After the last components fails to install, click Close and reboot the
	on-board Master by selecting Tools > Reboot the Master
	Controller > Continue to continue the process.
	• After the last components fails to install, click Close and reboot the
	Master by selecting Tools > Reboot the Master Controller > Continue
	to begin the process.
	• Refer to the Upgrading the On-board Master Firmware via an
	IP section on page 35 for detailed procedures.

168 NI-3101-SIG Signature Series NetLinx Integrated Controller