The modem didn’t dial the phone number.
mCheck that the phone cord is plugged into the computer and into a working phone line.
mTry dialing the number again. Sometimes there is a temporary connection problem.
mQuit the program and restart it. Sometimes this procedure solves temporary problems with the modem.
mAnother program may be using the modem. Quit all other programs that use the modem.
mTry using another communications program. If that works, the problem may be in the Apple Remote Access software. Reinstall the software.
The modem dialed the phone number, but the connection failed.
mCheck that the phone cord is plugged into the computer and into a working phone line.
mMake sure your modem is plugged into an analog phone line. Do not use a digital phone line. Digital phone lines can damage your modem.
mCheck with your Apple Remote Access administrator to make sure your version of Apple Remote Access is compatible with the version on the computer you’re calling. If you’re using a version of Apple Remote Access higher than 1.0, you can use the Remote Access Setup control panel to set your software to work with version 1.0.
I’m connected via Apple Remote Access, but I can’t see any shared disks.
mOpen the Chooser and click the AppleShare icon. Shared disks should appear on the right side of the Chooser. If you still don’t see any shared disks, and your Chooser has a box labeled Zones, choose a different zone (some networks don’t have zones).
mIf there are still no shared disks, or you can’t connect to the one you want, contact your Apple Remote Access administrator or the owner of the computer you want to connect to.
Whenever I try to use Apple Remote Access, a message says it’s not installed correctly.
mThis message sometimes appears if AppleTalk is turned off. Make sure AppleTalk is turned on in the Chooser.
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