When You Cannot Make Copies As Wanted

 

 

 

Problem

Cause

Solution

 

 

 

In Erase Border, Erase In-

Originals are not

Place the originals correctly.

side, or Erase Outside

scanned correctly.

 

mode, parts of the origi-

 

 

nal image are not copied.

 

 

 

 

 

Parts of the image are not

Print Position Adjust-

Cancel Print Position Adjustment or Mar-

copied.

ment or Margin Adjust-

gin Adjustment mode. See “Margin Ad-

 

ment mode is selected.

justment” and “Adjust Print Position”,

 

 

Copy/Document Server Reference.

 

 

 

Parts of the image are not

You placed a custom size

Enter the size of the original, or set the

copied.

original.

scanning area wider. See “Placing Cus-

 

 

tom Size Originals” and “Wide Scan”,

 

 

Copy/Document Server Reference.

 

 

 

In Image Repeat mode,

You selected copy paper

Select copy paper larger than the origi-

the original image is not

the same size as the orig-

nals or select the proper reproduction

copied repeatedly.

inals, or you did not se-

ratio.

 

lect the proper

 

 

reproduction ratio.

 

 

 

 

❖Combine

Problem

Cause

Solution

 

 

 

When using Combine,

You specified a repro-

When you specify a reproduction ratio

parts of the image are not

duction ratio that does

using Manual Paper Select mode, make

copied.

not match the sizes of

sure that the ratio matches your origi-

 

your originals and copy

nals and the copy paper. Select the cor-

 

paper.

rect reproduction ratio before using

 

 

Combine mode.

 

 

 

Copies are not in correct

You placed the originals

Start with the first page to be copied.

order.

in the incorrect order.

 

 

 

 

❖ Folding finisher

Problem

Cause

Solution

 

 

 

The folding finisher is not

The folding finisher is

If the folding finishers is offline, turn off

recognized (is offline).

turned off, or the folding

the main power switches of both the ma-

 

finisher and the machine

chine and folding finisher, and then turn

 

were not turned on in the

them back on again in the following order:

 

correct order.

folding finisher, and then the machine.

 

 

Then check the folding finisher is online.

 

 

 

“Please wait.” ap-

The folding finisher is offline.

Turn off the main power switches of both

pears on the display pan-

 

the machine and folding finisher, and then

el and printing cannot be

 

turn them back on again in the following or-

done.

 

der: folding finisher, and then the machine.

 

 

Then check the folding finisher is online.

 

 

 

Cannot specify folding.

Translucent paper or

Translucent paper and film are not

 

film has been selected.

available for folding. They are delivered

 

 

to the upper output stacker, but not

 

 

folded. Select another paper type, and

 

 

then specify folding.

 

 

 

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