
4.Troubleshooting When Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function problems.
When Scanning Is Not Done As Expected
This section explains causes and remedies when scan results are not as expected.
Problem | Cause | Solution |
|
|
|
The scanned image is | The exposure glass or platen plate | Clean the exposure glass or plat- |
dirty. | is dirty. | en plate. See p.79 “Maintaining |
|
| |
|
|
|
The image is distorted | The original has not been loaded | Insert the original along the origi- |
or out of position. | square. | nal guides, so it is straight. See |
|
| “Setting Original Orientation”, |
|
| Scanner Reference. |
|
|
|
The orientation of the | The original was placed in the | Place the original in the correct |
scanned image is not | wrong top/bottom or left/right | orientation. See “Setting Original |
correct. | orientation. | Orientation”, Scanner Reference. |
|
|
|
No image results from | The original was placed with the | When the original is placed di- |
scanning. | front and back reversed. | rectly on the original table, the |
|
| side to be scanned must face |
|
| down. See “Setting Original Ori- |
|
| entation”, Scanner Reference. |
|
|
|
The scanned image | • If you scan originals using | Scanning at a higher resolution |
contains white spaces. | functions other than the net- | may reduce the margins. |
| work TWAIN scanner func- |
|
| tion, certain paper size and |
|
| resolution settings may pro- |
|
| duce scanned images that are |
|
| larger than the specified size |
|
| because of margins being add- |
|
| ed to the sides. |
|
| • If the File Format Converter |
|
| (optional ) is installed, the |
|
| margins may become wider. |
|
|
|
|
The scanner journal | The paper tray is open. | Close the paper tray. |
cannot be printed. |
|
|
|
|
|
The scanner journal | Paper is loaded in the bypass tray | Remove the paper from the by- |
cannot be printed. | but another paper tray is specified. | pass tray. |
|
|
|
The scanner journal | The original exit switching lever | Switch the original exit switching |
cannot be printed. | is in the rear output position. | lever to upper output. |
|
|
|
The file size of the com- | For detailed images such as line | If |
pressed image is larger | drawings, the file size increases | lem, set Compression to [Off] un- |
than that of the non- | after compression. | der Scanner Features. |
compressed image. |
|
|
|
|
|
43