4.Troubleshooting When Using the Scanner Function

This chapter explains likely causes of and possible solutions for scanner function problems.

When Scanning Is Not Done As Expected

This section explains causes and remedies when scan results are not as expected.

Problem

Cause

Solution

 

 

 

The scanned image is

The exposure glass or platen plate

Clean the exposure glass or plat-

dirty.

is dirty.

en plate. See p.79 “Maintaining

 

 

Your Machine”.

 

 

 

The image is distorted

The original has not been loaded

Insert the original along the origi-

or out of position.

square.

nal guides, so it is straight. See

 

 

“Setting Original Orientation”,

 

 

Scanner Reference.

 

 

 

The orientation of the

The original was placed in the

Place the original in the correct

scanned image is not

wrong top/bottom or left/right

orientation. See “Setting Original

correct.

orientation.

Orientation”, Scanner Reference.

 

 

 

No image results from

The original was placed with the

When the original is placed di-

scanning.

front and back reversed.

rectly on the original table, the

 

 

side to be scanned must face

 

 

down. See “Setting Original Ori-

 

 

entation”, Scanner Reference.

 

 

 

The scanned image

• If you scan originals using

Scanning at a higher resolution

contains white spaces.

functions other than the net-

may reduce the margins.

 

work TWAIN scanner func-

 

 

tion, certain paper size and

 

 

resolution settings may pro-

 

 

duce scanned images that are

 

 

larger than the specified size

 

 

because of margins being add-

 

 

ed to the sides.

 

 

• If the File Format Converter

 

 

(optional ) is installed, the

 

 

margins may become wider.

 

 

 

 

The scanner journal

The paper tray is open.

Close the paper tray.

cannot be printed.

 

 

 

 

 

The scanner journal

Paper is loaded in the bypass tray

Remove the paper from the by-

cannot be printed.

but another paper tray is specified.

pass tray.

 

 

 

The scanner journal

The original exit switching lever

Switch the original exit switching

cannot be printed.

is in the rear output position.

lever to upper output.

 

 

 

The file size of the com-

For detailed images such as line

If large-size files become a prob-

pressed image is larger

drawings, the file size increases

lem, set Compression to [Off] un-

than that of the non-

after compression.

der Scanner Features.

compressed image.

 

 

 

 

 

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