When a Message Appears

 

 

 

 

 

 

 

Message

Cause

Solution

 

 

 

 

 

 

 

Connection with

The correct Network set-

• Check the network settings of the cli-

 

 

the destination

tings are not made.

ent computer.

 

 

has failed. Check

 

• Check that components such as the

 

 

the status and

 

LAN cable are connected properly.

 

 

connection. To

 

• Check that the server settings are

 

 

check the current

 

correct and the server is working

 

 

status, press

 

properly.

 

 

[Scanned Files

 

 

 

 

Status].

 

 

 

 

 

 

 

 

 

Authentication

The entered user name

• Check that the user name and pass-

 

 

with the destina-

or password was invalid.

word are correct.

 

 

tion has failed.

 

• Check that the ID and password for

 

 

Check settings.

 

the destination folder are correct.

 

 

 

 

4

To check the cur-

 

• A password of 128 or more charac-

 

rent status,

 

ters may not be recognized.

 

 

press [Scanned

 

 

 

 

Files Status].

 

 

 

 

 

 

 

 

 

Destination(s) or

Destination(s) or sender

Send e-mail after specifying the destina-

 

 

sender name is

name is not specified.

tion(s) or sender's name.

 

 

not specified.

 

 

 

 

 

 

 

 

 

Destination(s)

Destination(s) have not

Send e-mail after specifying the destination(s).

 

 

have not been

been specified.

 

 

 

specified.

 

 

 

 

 

 

 

 

 

Sender has not

The sender's name was

A sender's name should be specified be-

 

 

been specified.

not specified.

fore sending e-mail. Send e-mail after

 

 

 

 

specifying the sender's name.

 

 

 

 

 

 

 

Exceeded max. E-

The maximum e-mail

• Increase the size of [Max. E-mail Size].

 

 

mail size. Send-

size has been exceeded.

• Set [Divide & Send E-mail] to [Yes (per

 

 

ing E-mail has

 

Page)] or [Yes (per Max. Size)].

 

 

been cancelled.

 

See “Send Settings”, General Settings

 

 

Check [Max. E-

 

Guide.

 

 

mail Size] in

 

 

 

 

Scanner Features.

 

 

 

 

 

 

 

 

 

Sending the data

A network error has oc-

Wait until sending is retried automatical-

 

 

has failed. The

curred and a file was not

ly after the preset interval. If sending fails

 

 

data will be re-

sent correctly.

again, contact the network administrator.

 

 

sent later.

 

 

 

 

 

 

 

 

 

Transmission has

While a file was being

Try the operation once more. If the mes-

 

 

failed. To check

sent, a network error oc-

sage is still shown, the network may be

 

 

the current sta-

curred and the file could

crowded. Contact the administrator.

 

 

tus, press

not be sent correctly.

Press [Scanned Files Status] to display the

 

 

 

transmission results, and then check

 

 

[Scanned Files

 

 

 

 

which job has not been sent. See “Con-

 

 

Status].

 

 

 

 

firmation Displays”, Scanner Reference.

 

 

 

 

 

 

 

 

 

 

 

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