Troubleshooting When Using the Scanner Function
|
| Message | Cause | Solution |
|
|
|
|
|
|
| Standby time | An original was not | Load an original within the time limit |
|
| reached. | loaded within the speci- | specified in [Standby Time]. |
|
|
| fied time limit. |
|
|
|
|
|
|
|
| Please call your | An unrecoverable error has | Contact your service representative. |
|
| service represen- | occurred in the machine. |
|
|
| tative. |
|
|
|
|
|
|
|
|
| Scanner is not | The TWAIN scanner | Contact your service representative. |
|
| available on the | function cannot be used |
|
|
| specified device. | on this machine. |
|
|
|
|
|
|
|
| Scanner is not | • The machine's main | • Set the main power switch to “On”. |
|
| available. Check | power switch is off. | • Check whether the machine is con- |
|
| the scanner con- | • The machine is not | nected to the network correctly. |
4 |
| nection status. | connected to the net- | • Deselect the personal firewall func- |
|
|
| work correctly. | tion of the client computer. |
|
|
|
| |
|
|
|
| • Use an application such as telnet to |
|
|
|
| make sure SNMPv1 or SNMPv2 is |
|
|
|
| set as the machine's protocol. See |
|
|
|
| “Network Settings”, General Set- |
|
|
|
| tings Guide and “Using telnet”, Net- |
|
|
|
| work Guide. |
|
|
|
|
|
|
| Cannot find the | The machine's main | Check that the cable is securely plugged |
|
| scanner. Check | power switch is off. | into the power outlet and the machine. |
|
| the scanner main |
| Set the main power switch to “On”. |
|
| power switch. |
|
|
|
|
|
|
|
|
| Error has oc- | The | Check whether the scanning settings |
|
| curred on the | fied scan conditions have | made with the application exceed the |
|
| scanner. Scanning | exceeded the setting | setting range of the machine. |
|
| will be can- | range of the machine. |
|
|
|
|
| |
|
| celled. |
|
|
|
|
|
|
|
|
| Fatal error has | An unrecoverable error has | An unrecoverable error has occurred in the |
|
| occurred in the | occurred on the machine. | machine. Call your service representative. |
|
| scanner. |
|
|
|
|
|
|
|
|
| Scanner is not | The original cover is | Check whether the original cover is |
|
| ready. Check the | open. | closed. |
|
| scanner and the |
|
|
|
| options. |
|
|
|
|
|
|
|
54