AT&T 585-350-812 manual Asai Application Planning Design Overview

ASAI Application Planning and	2
Design

ASAI Application Planning and

Design Overview

This chapter contains information on planning and designing an application that will be used with the AT&T Adjunct/Switch Application Interface (ASAI) feature on the CONVERSANT Voice Information System (VIS).

ASAI Application Planning and

Design

Access to ASAI capabilities is provided through the high-level Script Builder appli- cation generation language. Subsets of the Notification, Third Party Call Control, and Routing capabilities of ASAI have been integrated into Script Builder for use in ASAI applications. The ASAI feature does not provide access to the Set Value, Value Query, Request Feature, and Third Party Domain Control capabilities of ASAI. The Request Feature capability, however, is used internally by the ASAI feature to log T/R or LST1 channels in and out of an Automatic Call Distribution (ACD) split on the DEFINITY Generic 3i.

The ASAI capabilities supported by the ASAI feature are used to support three classes of applications as follows:

■ASAI Voice Response Applications - The Notification capability of ASAI is used to monitor calls delivered to a VIS T/R or LST1 channel. The ASAI information related to these calls is used to control which voice script is used for the call. ASAI information related to calls is also available to the specific voice scripts which service calls. Refer to Chapter 6, "ASAI Script Builder Actions", for additional information on the A_Callinfo action.The Third Party Call Control capability of ASAI is used when calls need to be transferred away from the VIS.

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