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AT&T 585-350-812 manual Administering Asai

Models: 585-350-812

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Install Asai Administration Vi Issue 1 October Ipci Switch Settings Enhanced Customer Service Feature Packages

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Administering ASAI

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AT&T 585-350-812 manual Administering Asai

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Contents

Conversant VIS Adjunct Switch Application Interface Blank Contents Asai Administration Asai Script Builder Actions Vi Issue 1 October Asai Overview System Monitor Voice Channels Asai Voice Response ApplicationsPage Routing Applications Asai Routing Application route.pic Data Screen Delivery Applications Data Screen Delivery Applications gateway.pic Page Advantages Using the VIS Asai Feature Enhanced Customer Service Reduced Cost of Doing Business Asai Overview Asai Application Planning Design Overview Asai Application Planning Design VIS Script Design Asai Voice Script Design Page Routing Script Design Page Monitoring Script Design Page VIS-to-Agent Transfers Page Agent-to-Agent Transfers Page Blind Transfer Page Consult Transfer Page Page Host Application Planning and Design Asai Voice Response Application Considerations Routing Application Considerations Data Screen Delivery Application Considerations Page Communications System Planning Call Center Operations Planning Page Asai Installation Installation Overview Prerequisites for Asai Installation Asai Hardware Architecture Typical Hardware Architecture Installing Asai Hardware Base RAM Address Selection Switches Ipci Switch Settings Installing Asai Software Conversant VIS Control and ALT Removing the Asai Software Asai Administration Asai Administration Overview Voice System Administration Feature Packages Asai Administration Screen Channel Administration Change a Channel EntryPage Page Add Channel Entry Add Channel Entry Screen achannel.ps Change Channel Entry Change Channel Entry Screen Virtual Channel Administration Remove Channel EntryPage Page Diagnose Ipci Board Diagnose Ipci Board Screen Domain Administration Domain AdministrationPage Page Page Add Domain Entry 10. Add Domain Entry Screen Change Domain Entry Remove Domain Entry Initialize Ipci Board Initialize Ipci Board Parameter Administration Asai ParametersPage Trace Detail Display Show Asai Software Version 14. Show Asai Software Version Screen version.ps Show Status Asai Link Show Status of Asai Link Show Status Asai Link Displays Take Ipci Board Off-line Take Ipci Board Off-line Asai Administration Administering Asai Administering the Lines Administering the VIS ACD Split DomainPage Administering the VIS Agent Lines Page Administering Asai Asai Script Builder Actions Asai Script Builder Actions Overview Defining ACallinfo Define ACallinfo Form Screen defacall.psPage Defining AEvent Define AEvent From Screen Page Page Page AEvent Return Field Value Meaning Return Value Explanation Connect Route Abnormal Abandon Request Route END Defining ARouteSel AEvent Fields Input/Output Required? Field Type Field Size Define ARouteSel Form Screen defroute.ps Page Defining ATran Deind ATran Form Screen deftran.ps Page Page ATran Fields Input/Output Required? Field Type Field Size Sample Scripts Sample Scripts Overview Sample Asai Voice Script Page Sample Routing Script Modify Table Sample Monitoring Script Page Page Asai Performance Performance Overview Voice Response Integration Data Screen Delivery

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